Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 592 Topics
- 1,458 Replies
I’ve made 4 different accounts, used 2 different debit cards, and every single time it charges me the $1 for verification, then it charges me $29.99, both of them are successful and are taken out my account, but then after 25-30 minutes I get a email saying “Payment Issues” and then I get my money back around a hour or 2 later, but then this time I tried again and now it took my money out, said “Payment Issues” and has had my $29.99 for 12 hours, I just wanna play on my shadow, not have to deal with this.
Bought Shadow PC with Power Upgrade, it says that its activated but in my Account it doesnt say that i have a subscription, and therefore cant start Shadow Launcher. How long does it take in Germany to get a Shadow PC with Power Upgrade? It said 1 hrs, which was 2 hours ago.I dont know if my subscription is cancelled or just not activated. I get no feedback on that in my Settings.Edit: I contacted the support but no answer maybe its off time.
I paid the full $45 three days ago, expecting the Upgrade to kick in. I have completely erased my Shadow PC multiple times hoping that would do the trick, but I am still running a system with a P5000 and 12 GB memory.Having a real hard time contacting Shadow Support in order to sort this out. I have sent multiple emails to Shadow support via the official website. Never got an email confirmation of their reception of my messages and it has been over 72 hours. Discord and Reddit support has also hit a wall.
I had some problem paying my shadow end of december. but i do have enough money to pay it back now and continue my subscribtion. but somehow i cant pay it back anymore?Do i have to wait until the next payment or can i still pay and use it this month eventhough its only 12/13 more days till the next payment?
I have been trying to sign up for Shadow with Power Upgrade, but every time it shows available, it places me in the wrong datacenter. I was told that it was a temporary website issue, but its just happened again. While I was waiting for support the last time, everything sold out, and all they could do was refund me.I’ve opened up another support ticket this morning, and I am waiting to hear back.
I recently re-subscribed to Shadow with Power Upgrade in Washington DC, but found after activation that my instance was placed in another distant datacenter. Support quickly identified the issue, informed me that Washington DC had no capacity for the Power Upgrade, and refunded my subscription costs.My question is, the website still shows that I can subscribe to the Power Upgrade, but how can I tell if its actually going to put it in the right datacenter?
So i bought Shadow PC not long ago.. After waiting around 1hr too receive it i was able too boot it up and i was good to go. Until around 20-30 minutes later too which my Shadow PC suddenly closed down and when i went back on to check my account to see what was happening, it no longer states that i own a Shadow PC and is in fact instructing me too purchase another one entirely, like i never just bought one..I would like too know what is happening please?
Hi I'm having a issue with shadow payment on my PayPal account for some reason. does payment method accept paypal and it has valid paypal email to receive my money because paypal told me on the phone it was unclaimed because you guys don't have paypal account to receive my money for my subscription for some reason. Also the paypal email is uncorrect because paypal account is not registered and shadow paypal email is not attached to paypal account and shadow billing team have to call paypal to verify their paypal email address to accept my payment.
Please help. I was charged two 29.99 payments and I need the second one refunded immediately. your service is already way too expensive I would never pay $60 for this service. this is a very shady business practice. I demand a refund and official response before I challenge both payments with my credit card company.
I got double charged I was trying to use a prepaid card it never went threw then I used a regular debit card it went threw but also been charged on the prepaid so I thought I would just get 2 months but I did not get 2 months and my account is about to expire so what can I do to get a refund or another month
I haven't been able to access my Shadow VM for over a week now (member since 2019) due to an “internal billing system conversion for legacy customers”. I have a ticket open and “on hold" with no ETA provided.While I understand issues arise with major backend changes, it's pretty bad when there has been no updates. Could you imagine if your internet provider or Netflix “lost your account” but still billed you and only said “sorry, we are working on it" for over a week? That's pretty unacceptable and I'm really disappointed with Shadow at this point.I'm now asking for help in a public forum because every reply to my ticket has been “sorry, we are trying to figure it out and working it on a case by case basis".
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