Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 527 Topics
- 1,371 Replies
Shadow’s order process led me to believe it would be active within 1 hour.My account page says “Waiting activation”, and the “My Orders” tab has nothing in it, so I cannot see an estimate.Anything I can do to expedite activation or get an estimate? Any estimates for someone on the east coast of the US?Thank you.
Hello Had a bank change that affected the payment. Went on the shadow site to update and it wont accept? go through all security but “fails to regualize”. So, i tried the One time payment. Same thing. So i tried a friend,s card and the same thing happens. That was 3-4 days ago. I have tried contacting support but no response in the 3-4 days. I have also tried paying it 10+ times with 3 different cards. I am at a point where its going to be deactivated in 2 days. Any one else been ignored in this state? is it becauseim still on the £14.99 deal? I might be paranoid but its going to suck to lose my service when i have been trying to pay! and a little suspect that i am being so ignored? (weekend maybe?)
Hello,Do it’s possible to have my account/data transferred to Montreal data centre? It’s closer to me than Washington, D.C., Do Montreal is reserved for future Canadian consumers? Final Fantasy XIV is a bit laggy for constant 59 fps. I had a message that my connection is laggy (I got more than required as hardware and internet). The actual Shadow issues is the cause? Thanks,
Can you please provide contact details for finance and complaints department? I am entering my third month without Shadow and you're still taking payment and offering no ETA.At the moment, Shadow is stealing my, and other people's, money and not providing a solution. All while still selling the product and activating for new users.
I’ve seen that the power upgrade will allow us to have a better PC and that Shadow will be available in Canada. I may move permanently to Canada in a few months. Will it be possible to get the Power Options on the Canadian’s data center ? Will I lose my data if I change my VM location ?
Created account nearly 2 hours ago, still in the “waiting for activation” phase. Very little faith in a company that does not honor their commitments. It should not take so long to spin up a new instance, it's not like resources are configuring manually. Preparing to cancel if this is not rectified within the next 30 minutes.
Shadow shouldn’t be raising it’s prices if the service isn’t getting better. They say that they are constantly under maintenance & moving towers into new buildings. If 8/10x i get on i can’t play anything because my shadow is performing so poorly then why is the price of shadows services rising? It’s only gotten worse since i’ve had it. When i was paying less, it worked better. Idk, doesn’t make much sense to me. Seems like they are avoiding speaking to me about this as well, every time that i create a ticket they try to troubleshoot & avoid answering any questions i really have. Other than that i only get apologies. One more thing… There still isn’t a new version of the shadow app for the new version of mac (idk about windows). I’ve been using the shadow beta app since summer 2021. It’s smells like disrespect
I just renewed my subscription after it was on hold and I was logged in. Then saw that I can finally purchase storage so I bought it. Do I have to wait to migrate to the new data center and is the storage upgrade a brand new drive instead of replacing the current D drive and losing all my valuable important files?
Hello, my payment processing which I’ve used for the past few months seems to not be supported any longer. Is it possible to hold cancelation of my shadow for longer than 4 days in order to find a payment method that you will accept? Please any information on holding this would be greatly appreciated.
There’s several additional games and programs I’d like to install but simply can’t due to space constraints. Some games take up to 80 GB. That takes a big bite out of a 256 GB drive. I need at least one additional 256 GB drive to install the rest of the games I’d like to play. Is there any word on when we can expect additional storage to be made available?
I cannot disconnect my old paypal, add new paypal or add credit or debit card cos I’m not in living in the region of where data center is located. The issue is that it seems paypal is no longer an option to pay for shadow??!It used to be fine for more than a year. I have shadow since november 2020. And paypal used to work.But now since I live in a different country. I’m locked out of paying for shadow. My datacenter is around Germany, originally was in Amsterdam. I tried my bf’s card(he is in America and I’m in Europe) and it didn’t work either… Well cos of location. Idk what to do?Questions:Why does this even matter to you shadow ? You want my money?! Just let me pay from whatever I have!And why does it matter where I live if you don’t have that many datacenters? I love shadow! And you love when your customer like me pay you for enjoying good service!I never had an issue that bothered me before, but you seem like you do now? What’s wrong, shadow? You don’t want loyal customer’s money?
Hi,I mainly use shadow for gaming and some of the newer releases I am playing have gotten to chonky to fit on the 256 gigs offered with Boost. Is there any news on when memory upgrades will be available for the CA data center?
When I try to cancel the website gives a pop up at the bottom that says “oops something went wrong”. I need to cancel today before my subscription is renewed tomorrow. Seems very shady. Can someone from support cancel it for me here? I already contacted support but they never reply. Might have to get lawyer involved.
I’ve just signed up, and I’d like to avoid auto-renewal because I’ve got a habit of signing up for things and forgetting about them. Hopefully won’t happen here, if it works well for me, but I’d still like the option to stop myself from forgetting and getting charged.Thanks!
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