Hello community
I have been using shadow as a gaming PC since I first discovered it back in 2018.
And it has been a great journey with no issues at all.
Lately something happened that changed all that for me and now I feel that I have really been let down by the company that I have supported and told everyone about for the last 2 years.
I want to share this with the community to get some response as I mostly feel a lot of hurt about their treatment of this case, but mostly confused.
Last month I got a warning stating that I have broken the Terms of Use in the code of conduct.
I immediately responded and asked what broke the ToU and got and response stating that they were no going to disclose their detection methods...
In the time between here, I did a full system scan with my paid antivirus and shut it down to prevent further warnings.
I then responded that I was not asking how they detect, but what they detected, so I know what compromises where in my shadow so I could actively prevent it better.
They responded again saying, they were not going to disclose detection methods..............
Here they advised me to:
Change my password.
Reset my instance to factory default.
Put a password on Windows on my instance to prevent abuse.
At this point, I have received one warning on my account, for breaking the Terms of Use, but I have no idea what exactly broke it.
I then decided to follow their recommendations and:
Reset the password on my account using and insane complex password,
Reset shadow instance to factory,
And as soon I had access to it, I immediately added a Windows password and reinstalled my paid version of Bitdefender.
It was late that evening, so I turned it off after that and started to prepare for bed.
5 minutes after I turned it off, I got an second ToU warning.....
I wrote back and asked again, WHAT, broke the CoC and got the same answer that they were not going to disclose HOW they detect things....
At this point I was too afraid to turn on Shadow and did not touch it for a week.
While I am still waiting for a response, I slowly got to courage to turn it on again. And start using it.
Here I am today:
I have two warnings for breaking the terms of use in their code of conduct, but they will not tell me what I did wrong.
Only that I did break it.
I still have no idea what I did wrong.
I still have a small fear of being disconnedted from the service, not knowing what i did wrong, as three warnings results in a ban.
I fell that Shadow is trying to force me away with no reason.
Is there anything I have done wrong?
Why won’t shadow just tell me what I did wrong?
I do not care about how they detect it, I just want to know what they found.
Thanks for taking the time to read all this.
