Question

A question about my shadow

  • 22 July 2021
  • 2 replies
  • 90 views

I paid for  shadow yesterday and it said my shadow will be ready in a month I’m OK with the wait time but I paid for this month so that mean I’m gonna have to pay for a month that I didn’t even use plus another month?


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2 replies

I paid for  shadow yesterday and it said my shadow will be ready in a month I’m OK with the wait time but I paid for this month so that mean I’m gonna have to pay for a month that I didn’t even use plus another month?

Hello

the paying you‘ve made is for the month you‘re actually gonna use it. So, you won‘t have to pay shadow if your account is not activated :)

Userlevel 5
Badge +3

Hey @Mingling 

You'll pay for the first month of subscription upfront but it will only start counting once you get access to your Shadow. Your new montly billing date will be set up to that date, and your second monthly payment will be debited one month after accessing your account.