account issues and billing issues

  • 16 October 2022
  • 1 reply


I have been attempting to log in since Friday but no matter how long I wait it never loads, so I try to log in the website for help but it tells me my account is in maintenance mode. I was eventually charged for another month of service and waited a bit to try to log in but still couldn't. Now I have been billed a second time for it and still can't use it. Not sure what to do.

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Userlevel 4
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We are currently migrating everyone's account to our new platform/back office. This is to ensure that you will be able to benefit from a brand new, more secure and more intuitive interface: 


This new website will also allow you to finalize your order for the Power Upgrade and access it when it is available for you.


Have your account finished migrating yet? You should be able to start your Shadow properly.


If you still can't access your account, please reach out to our Support Team from your account page to look into this further.