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  • 4 December 2020
  • 3 replies
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I didn't have enough money in my account to renew my Shadow for this month, and I fear that I won't be able to get it back, is there any way that I can reactivate it and pay for January?ย 

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Best answer by Anonymous 4 December 2020, 18:07

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Sorry to hear that.ย  Unfortunately, once a subscription is cancelled, either through your account page or due to a late payment, you will need to resubscribe and wait again for your Shadowโ€™s activation.ย  If you have anything on your Shadow that youโ€™d like to save, Iโ€™d recommend reaching out to our support team to see if there's a possibility they can recover the data for you.ย  For any further questions, Iโ€™d also recommend reaching out to our support team through your account page.

a friend of mine gave me $14.00 to renew it, but it's on Paypal, and i can't put it in my bank account, because i'm $31 in the hole, can i pay with my Paypal?

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Usually when your payment runs out, You normally would get 7 or so days to pay it and then itโ€™s gone for good. I have been where you are on 4 different occasions throughout my 2 years off and on with Shadow. They normally always give you a week to pay and then itโ€™s gone for good and you have to presubscribe.