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Billing

  • 24 March 2021
  • 2 replies
  • 61 views

Hello, A dispute has been filed towards Shadow on my main payment method (my mother manages billing) and I wouldn’t want her to go through all that effort in less than 4 days (amnt of time before deactivation) and I have been wondering if I could just switch payment methods (someone other than proto man respond)

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Best answer by Brittaney from Shadow 26 March 2021, 01:20

Hi Stepbrorye, if Phobos’ suggestion does not work, you will need to continue working with our support team to resolve this issue.  Since this is a community forum, we are unable to assist with billing issues.

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2 replies

Userlevel 4
Badge +3

Hey @stepbrorye,
You can change your payment method on your account page. 

Userlevel 6
Badge +4

Hi Stepbrorye, if Phobos’ suggestion does not work, you will need to continue working with our support team to resolve this issue.  Since this is a community forum, we are unable to assist with billing issues.