Bought Shadow PC but cant use it.

  • 25 January 2023
  • 1 reply

Bought Shadow PC with Power Upgrade, it says that its activated but in my Account it doesnt say that i have a subscription, and therefore cant start Shadow Launcher. How long does it take in Germany to get a Shadow PC with Power Upgrade? It said 1 hrs, which was 2 hours ago.

I dont know if my subscription is cancelled or just not activated. I get no feedback on that in my Settings.

Edit: I contacted the support but no answer maybe its off time.

1 reply

Userlevel 4
Badge +4


This usually means that your payment did not go through successfully, so you do not have an active subscription with us.

I did check on your account and it looks like you have an active subscription now. I hope you enjoy using your Shadow!