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Canceled and still billed

  • 2 March 2021
  • 1 reply
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I canceled my subscription more than 48 hrs in advance of my billing date and was billed regardless. I contacted support and received a response of “We don’t see a cancel request on our end, but if you’re adamant about canceling you can do so at any time.” The cancellation shows on my account page but with a wrong date. Is my only option to dispute this charge?

 

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Best answer by Phobos 2 March 2021, 07:13

Hi! 

This is a community forum. We cannot help with billing issues. Your best option is going with support. 

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Hi! 

This is a community forum. We cannot help with billing issues. Your best option is going with support.