Cant update payment information?!

  • 6 October 2021
  • 5 replies
  • 33 views

What’s going on?!


I recently had to change my card number and just got a declined payment due to Shadow trying to use my old card. Went to go update info but keep getting “Something is Wrong” when in fact everything is right! It’s asking me to check my billing address but everything is the way it should be. Why is this happening? Someone help please!


5 replies

Userlevel 5
Badge +3

Good morning  @SKEZO718 
Please reach out to Shadow support via the Support section on your account page https://shdw.me/account. We sadly can’t help you with your issue here. Good luck.

This is unacceptable!! Seems like I can’t be helped ANYWHERE!!

 

Good morning @SKEZO718 Please reach out to Shadow support via the Support section on your account page https://shdw.me/account . We sadly can’t help you with your issue here. Good luck.

Userlevel 5
Badge +3

@SKEZO718 This is a community forum.. what are we supposed to do? Shadow customer support is your way to get this sorted.

Because shadow customer support is non existent. Everyone here says the same thing. It shouldn’t be this difficult to hand someone money.

Userlevel 5
Badge +3

@SKEZO718 If you don't create a ticket it will be non existent. Every ticket is getting answered. 

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