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debit card declined

  • 26 January 2021
  • 4 replies
  • 355 views

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I hired shadow several months ago and canceled it for 2 weeks I hired again and every payment attempt I get a declined debit card alert
it's not a money problem
it is not different information
my bank has no problems
Could you help me and give me a solution? I want to give you my money:grinning:

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Best answer by Gelgoog 26 January 2021, 21:44

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Is it a disposable debit card?

mabe you forget to set the zip code for online purchases if so

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Is it a disposable debit card?

mabe you forget to set the zip code for online purchases if so

It is not a disposable cardand the zip code is my city code (?There is another comment equal to mine from 6 days ago from another person with the same problem and a bot responded saying that it will talk to the support and the funniest thing is that they mark it as "solved"
Userlevel 1
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Is the card in the correct region of your Shadow? For example, only US and Canadian cards work on US Shadow servers. 

Userlevel 5
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Hi @AgamCR14 

 

If you have a billing issue you need to directly contact support on this matter. The forums would be un-able to help you with your billing situation and I'm sure you would not want your billing details public for everyone to read for all eternity. -Gelgoog.