Question

Double Charged Subscription

  • 17 October 2022
  • 1 reply
  • 123 views

I subscribed to shadow, and had thought I had cancelled it after subscribing. However, I checked my bank statement, and I was double charged $30, today. Even if the subscription was in tact, I understand being charged once. But to be double charged. When I was trying to login in to my account, it says that my account is under maintenance. Please let me know what I can do, because I was not planning on having it. 


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1 reply

Userlevel 4
Badge +4

Sorry to hear that you were charged twice.

 

I highly recommend making sure that the charges made are pending or posted.

 

If the is pending, the charges can drop off after a while. Here are some articles that explain what a pending charge is:

https://www.sapling.com/7783584/pending-charges-credit-card

https://www.americanexpress.com/uk/customer-service/faq.pending-transaction.html

 

If the charges do not drop off from pending or you can confirm that it was charged twice, please message our Support Team by submitting a ticket from your account page. You can also inquire more about your current subscription plan.