After a year with no problems even through bankruptcy and all the scale back and changes
I supported shadow and even committed to 1 yr to support the company!
Yesterday received notice that they could not bill my account!
Being very satisfied with the service and waiting 2 months for activation I do not want to lose the service I don’t want to lose it!
I tried resetting the payment method did not work!
Called my bank they said it was their end so I wrote as support ticked
The gave me some BS saying it was the issuing bank!
Spent a hour with my bank to track down the problem and they said it was rejected by Shadow because the billing address did not match….this was not a problem before payment went through many time before!
Tried to edit the billing address to match the debit card thier website did not allow me to do this
Wrote another support ticked they sent me a link to update my payment!!
The page did not allow me to change billing address or reset the debit card!!
Like I said love shadow as service but I will lose it because of their billing system and getting frustrated!
I will prob have to use a inferior service like Gforce :(
It gets me angry because I love and support shadow but I think OVG did not want to keep the customers they just wanted to get the hardware cheap :(