I had Shadow for almost a year until a billing error in August, but when I first pre-ordered in mid-2020 I was able to access my Shadow Desktop in less than 4 weeks, then after a few months Shadow just wasn’t working right. After I lost access in August of this year(2021) I did a new pre-order only 2 weeks later and it says I have to wait until New Years Eve. This “next chapter” for Shadow seems to be much more of an abandonment than a step forward in any sense. -Better communication from your teams? Seems like half of your employees got fired. -Weekly Updates? Haven’t had a single update since June, and it was from someone who doesn’t work at Shadow anymore. -Get access to Shadow faster? I’ve seen nothing but complaints in this community forum about people having to wait LONGER than what they were promised.
At this point, I’m close to cancelling my pre-order because it seems like it’s not worth it anymore. Doesn’t even seem there are any people working at Shadow anymore, just automated machines and computers that have been setup for a while. Do you even have real people that work at Data Centers anymore? Is that why there were so many issues while I still had access, because nobody was working? I mean really, even when I could still use Shadow before the one billing error, after this “new chapter” started early this year it seemed like Shadow just started having issues at data centers nonstop and I could barely use Shadow half the time because it just wasn’t working.
This sincere lack of communication or anyone working to help those of us who really benefit from using this service makes me think of an online school I attended at one point, but even the staff there would actually give us daily updates like they promised, and they’d actually try to fix computer issues on their end, unlike the Shadow team.
So, unless we suddenly start to get some updates on what’s going on, or I somehow manage to get access to Shadow before that, I’m probably just going to cancel my pre-order before December, and try to get myself a good PC, because this just isn’t worth the cost if there’s no service and nobody bothering to keep it running.
Best answer by PhobosView original