Hello, I have had very urgent problems with my shadow


A few days ago I had a problem with a dispute about my payment I solved the dispute with my bank and wrote to the email that shadow told me The person answered me quickly the first days and I only have 5 business days and tomorrow is the fifth day and the assistant does not answer me Will I lose my account because of shadow's support? because the steps they asked me to fix the problem (I ran through them) and now the wizard is slow

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