How do I contact support, not responding to my emails?

  • 11 November 2020
  • 3 replies

I have emailed shadow multiple times about cancelling my subscription since I have loss of income due to covid. My subscription is a one year contract, but I hope cancelling it was a possibility. Please email me and let me know if this is can be done. Also I been trying to email shadow since the first month of service and like I said before no response. If anyone can help me that would be appreciated. 


Best answer by Anonymous 17 November 2020, 19:48

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3 replies

If you’re still experiencing trouble contacting support, please send me with your ticket number or your email via dms.  You can also use this form to send them a message if you haven’t tried to do so already.

My account email is (This has been removed due to personal information. -Gelgoog) I was wanting to cancel my shadow membership because I do not have a job currently and I lost my current internship because of covid. In other words loss of income plays a big factor on why I cannot pay my shadow monthly fee for your service. Please email me back and let me know if this is a possibility. And thank you for reaching out to me I appreciate that.

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I believe Brittaney may have wanted to you send your e-mail via private message as this is a public forum.

You can do that by clicking her name in her reply and click the Send message button.

If you wish to remove your email from your replace,
You can edit your post by clicking the 3 dots on your message and selecting Edit