I don't have service yet but by all means, take my money now!

  • 6 May 2021
  • 1 reply

When has this ever made sense? Please do not charge customers until they actually have service unless you’ve made it very explicit that is what’s happening. If I get access two months from now, I may not even notice but I’m sure you'll keep charging me even though I haven’t logged in, right?


Best answer by Phobos 6 May 2021, 19:35

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Userlevel 5
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Hey @MagNeato 
You'll pay for the first month of subscription upfront but it will only start counting once you get access to your Shadow. Your new monthly billing date will be set to that date, and your second monthly payment will be debited one month after accessing your account. You have been informed about this process before ordering.