i got banned without any reason

  • 12 March 2023
  • 1 reply

Hello, i bought shadow 1 2 hours ago, after i got it, i entered in it and because it was in german i go to shadow website to reset it, how long did i wait for it to reset i observed that i was logged out and my account was banned, but it's strange that I didn't receive any mail about this, I don't understand why I got banned, I didn't even use it, as soon as I received it I reset it, the worst part is that I really need shadow because I don't have a PC, I also bought a tablet with keyboard just for shadow, with power upgrade and 512 GB storage, i really need help 

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1 reply

Userlevel 4
Badge +4

Sorry to hear that there was an issue with your account. I highly recommend reaching out to our Support Team from your account page so they can look into this and help provide more details on what had occurred with your subscription. 


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