I no longer have access to the email address I signed up with.

  • 26 June 2020
  • 1 reply

The title says it all.  I no longer have access to that email account.

I have tried through various means to rectify this situation.

Literally every other service I had associated with that email account allowed me to change my email address.

Shadow does not.  It sends an email to both the new address and the old one.  Without access to my old email address I cannot log into shadow on new devices.  

I have tried and received no response from anyone.  It has been two months and no response.    I have tried to contact you at least 10 time 3 different ways.


Anyway I love shadow but you guys really dropped the ball on this one.


Best answer by Anonymous 6 August 2020, 21:03

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Hi Dan82, our support team can assist you in changing your email address if you’re still experiencing this issue.  You can contact them through your Account Page: → Support tab.