Question

Inconsistent website

  • 28 October 2022
  • 2 replies
  • 50 views

I am trying to upgrade to power but can’t.

I live in Ireland

When I log into shadow.tech, this is what I see:

 

 

So I am on en_GB site

There is three different currencies used on this page

When I try and upgrade I get a Dutch message saying the VAT can’t be properly calculated

The billing address is correct outside of the country which is Netherlands and I can’t change it

Support ticket so far remains unanswered

The chatbot is entirely useless

So what can I do to get the upgrade?


2 replies

Userlevel 5
Badge +6

Hi @paulheu 

If you have a ticket open support will get back to you. -Gelgoog

You’d expect that, yes.. I did get a response which mostly missed the actual issue and nothing after that and I specified the exact issue more clearly..

So I’m still waiting..

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