Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 607 Topics
- 1,485 Replies
Help me please, need a refund
i need a refund, i think i just made a huge mistake, i using autofill to made a subcription while i dont recognise that shadow isnt available in my country which is indonesia, the shadow isnt giving me a warn and just charged out my credit card instead, andnow i cant use shadowNote : my internet connection is fine50 MB/S for download and 20 MB/S for uploadAnd its fine as well as im using different service from other PC cloud provider from russia
Activation date is today but no signs of VM or info
Today is the activation day of my VM. But there is still no VM in “My Shadow” account page. And when using the app, it says my Shaddow is being set up. I read the info on activation, and it says that activation dates can change due to resources not being available,… but the date is now today. So I expect my VM today. I even took time off from work for a few days to enjoy it. Can anyone tell me if the activation dates are still reliable? Since no info on activation has been posted since the takover by OVH. They said there would be a short delay, follow by increase in deployment. That was a month ago.
Had Shadow before, will I get it back on time? Do I even want it??
I had Shadow for almost a year until a billing error in August, but when I first pre-ordered in mid-2020 I was able to access my Shadow Desktop in less than 4 weeks, then after a few months Shadow just wasn’t working right. After I lost access in August of this year(2021) I did a new pre-order only 2 weeks later and it says I have to wait until New Years Eve. This “next chapter” for Shadow seems to be much more of an abandonment than a step forward in any sense. -Better communication from your teams? Seems like half of your employees got fired. -Weekly Updates? Haven’t had a single update since June, and it was from someone who doesn’t work at Shadow anymore. -Get access to Shadow faster? I’ve seen nothing but complaints in this community forum about people having to wait LONGER than what they were promised.At this point, I’m close to cancelling my pre-order because it seems like it’s not worth it anymore. Doesn’t even seem there are any people working at Shadow anymore, just automated
Shadow Tech unethic business practices, taking my money when never used there service
I wanted to trial their service last June I signed up but then it said there is a waiting list. 6 months later, who remembers 6 months ago, they started taking money from my account, I only found out in march when reviewing my bank statement.I asked for Fairness as I did not use the service and did not even know they had activated my service. I asked kindly several times for fairness as I did not know more consume anything. Which if someone takes your money without your knowledge and you got nothing in return, that is plain virtual stealing.They where not even willing to give one or 2 months refund as a compromise.I paid for a lot of subscription services in my time and this disregard for their client and unfairness, not even Microsoft does (they refunded me in the past).In a world where we all have multiple subscription services it hard to keep track, especially if 6 months later Shadow decides to active my account!!Very disappointed for such unethical business practices.
If you are asking about activation's, **please** read this (and then the FAQ)
Hello, You my friend must be here because you have one and only one important question! ‘When on earth will I get to use my amazing Shadow Boost?!?!’ Well now that you ask, good question. There are a few different answers to this I will make it a bit easier to understand for you for now. And I will update this as best I can. If you are in the United States, click the spoiler below for times and updates. US ACTIVATION TIMES as of 5/28/2020: For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 Interested to learn why its taking so long? You can check out this article about the impact COVID-19 is having on Activation t
Should we make a petition and take shadow to court?
No one wants to pay for something and not receive what they paid for. When will the moving dates end?? So say this company has gotten thousands of new users recently and it's not giving ANY of them what they paid for. What if they keep doing this for 2 years to come? No! There not going to say "Pay us and we will play and use your money while we tell you to wait indefinitely." and just get away with doing that. THAT'S BUSINESS 101 So who thinks making a petition of everyone that feels shadow has done them wrong is a good idea?
1 off payment too shorten activation
I know you guys are limited by the resources you have and covid etc But life has taught me there are few problems that the introduction of cold hard cash cant solve..As such I suggest adding a 1 off payment option too those members like myself who really dont like the idea of waiting 8 months lets say £50 to get it done within a week or something.
Placed order not visible plus 8 transactions on my paypal
Hi support, Your bot is down so ill ask it here. I wanted to order the normal shadow again and when I needed to pay, it said my credit card is not allowed. I use paypal so this is really strange. So I tried a couple of times and when I checked my paypal, there are 8 transactions pending…. Can this all be canceled to just 1 subcription? Also, the order is not visible in my orders. Can this be checked?
Already have an account? Login
Social LoginLogin with OpenIdConnect
Login to the community
Social LoginLogin with OpenIdConnect
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.