Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 571 Topics
- 1,421 Replies
I’ve just signed up, and I’d like to avoid auto-renewal because I’ve got a habit of signing up for things and forgetting about them. Hopefully won’t happen here, if it works well for me, but I’d still like the option to stop myself from forgetting and getting charged.Thanks!
When I try to cancel the website gives a pop up at the bottom that says “oops something went wrong”. I need to cancel today before my subscription is renewed tomorrow. Seems very shady. Can someone from support cancel it for me here? I already contacted support but they never reply. Might have to get lawyer involved.
No one wants to pay for something and not receive what they paid for. When will the moving dates end?? So say this company has gotten thousands of new users recently and it's not giving ANY of them what they paid for. What if they keep doing this for 2 years to come? No! There not going to say "Pay us and we will play and use your money while we tell you to wait indefinitely." and just get away with doing that. THAT'S BUSINESS 101 So who thinks making a petition of everyone that feels shadow has done them wrong is a good idea?
I know you guys are limited by the resources you have and covid etc But life has taught me there are few problems that the introduction of cold hard cash cant solve..As such I suggest adding a 1 off payment option too those members like myself who really dont like the idea of waiting 8 months lets say £50 to get it done within a week or something.
When has this ever made sense? Please do not charge customers until they actually have service unless you’ve made it very explicit that is what’s happening. If I get access two months from now, I may not even notice but I’m sure you'll keep charging me even though I haven’t logged in, right?
I have been so impressed by Shadow Boost the past five weeks that I just selected the annual commitment from my account page! However, once September 18 2021 rolls around, what will happen to my plan? Will I be moved to the Shadow Boost monthly plan at that time automatically, so that my options would be open again? Thank you so much! Shadow continues to impress me every day!
Hi support, Your bot is down so ill ask it here. I wanted to order the normal shadow again and when I needed to pay, it said my credit card is not allowed. I use paypal so this is really strange. So I tried a couple of times and when I checked my paypal, there are 8 transactions pending…. Can this all be canceled to just 1 subcription? Also, the order is not visible in my orders. Can this be checked?
Issue:I recently moved and got a new credit card (same state and city). Unfortunately my previous payment was declined so I am trying to fix payments by adding a new card. Reproduction:Login to shadow Go to My Account > Subscription Updating Payment info (Error is returned) Go to Billing Info Click Edit Update billing address Click confirmExpected:Correct tax information is displayed 8.0875% → 8.0875% (since moving within same city) Billing information is updated which then allows me to update my payment informationActual:Updating payment info gives me an error about my address being incorrect Updating billing info shows incorrect tax information (see attached screenshot) Confirming billing info results in an error that my address could not be updatedTax info is incorrect, confirming results in error seen at bottom Further Research:The API response from trying to update my billing suggests it can’t update my billing until my payment is fixed The payment UI causes an error explaining
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