Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 609 Topics
- 1,485 Replies
Hello, I have had very urgent problems with my shadow
A few days ago I had a problem with a dispute about my payment I solved the dispute with my bank and wrote to the email that shadow told me The person answered me quickly the first days and I only have 5 business days and tomorrow is the fifth day and the assistant does not answer me Will I lose my account because of shadow's support? because the steps they asked me to fix the problem (I ran through them) and now the wizard is slow
Boost Upgrade France
Hello,i subscribed to Shadow Boost in January 2021, and it seems it will not be available in France before September 2021. I have 3 questions:• As i can’t find the option on my account, is it possible to already upgrade it to Shadow Infinite in order to start right away with it?• Is there any possibility to get it before September 2021 (by subscribing to a Shadow US or UK maybe)?• I own a visual creative company which uses a lot of 3D and CGI in the fields of fashion and video games. Is there any professional subscriptions existing in order to be able to use multiple Shadows? Thanks,Bests. Guillaume
New member here 5.11.2021
I'm going to be honest I'm a little bit mad and a little confused so this might read as incomprehensible apologise I just purchased it today 2021. After purchasing it it said that I had to wait for an email to be notified I'll be set up now I install Windows operating systems on computer servers every other day I figured that most giving a hugely away would take an hour. After few hours have gone by I still have not gotten any mail I decided to log in on the website and look around and now I'm seeing that you took my money but you're not going to give it to me for months it didn't say pre-order it said purchase it didn't say that I had to wait or anything I live in Iowa I chose the Iowa setting give me the nearest one which should be Chicago I want and looked up the Chicago I typed in is a keyword it's all Chicago Towers will not be available for basically two more months my money and having me pay you monthly bill for nothing? What's really going on here if you're not giving people wh
I don't have service yet but by all means, take my money now!
When has this ever made sense? Please do not charge customers until they actually have service unless you’ve made it very explicit that is what’s happening. If I get access two months from now, I may not even notice but I’m sure you'll keep charging me even though I haven’t logged in, right?
Latency not an issue for a creative project I hope to start sooner than next year? :)
Hello Shadow gurus. I'll answer my own question, yet open to ideas on a creative project: "You are the millionth person to ask this question and you will need to wait until your subscription is available in your region". That's fair and I accept.With that out of the way: I'm looking forward to using the Unlimited plan to capture high resolution game scenes for use in animated desktop wallpapers ("still" video loops in animated game environments) that will be shared. Latency won't be an issue I think as I'll be recording from the remote machine, understanding my experience connecting to it could* be shotty.With that said, I'm on a boost plan that starts around first of next year*. Are exceptions made for creative projects where latency is accepted with open arms under the agreement to be nice and not be jerk when latency is discovered? It would sure be an interesting alternative to my poor machine in need of upgrades (lag isn't the only problem there).Thanks for taking a look and for th
moving to other country
Hi,I subscribed to Shadow Boost last december. I’m still waiting for the activation of my account which has a little delay, that’s no problem. I’m moving next week from the Netherlands to Belgium. The distance between my old address and new address is only 75 kilometers. Is this gonna be a problem for my Shadow subscription? I know that shadow also has coverage in Belgium, but i can’t seem to change my billing address to another country. So that was why I was wondering.Thank you very much!Greetings Frietzak
Why is my Shadow gonna take a year to activate?
Greetings,So, I just today ordered my Shadow Boost, and how come it says I’ll need to wait until March 29, 2022? That’s like, a year and I don’t understand why do I need to wait so long? I’ve seen other people get their Shadows in like, 7-15 days yet i need to wait a whole year? Adam
Ultra Activation - 1 year and 3 months of waiting.. for nothing
I have been waiting for more than a year to activate my Shadow Ultra (Paris Datacenter)One year and 3 months..The delivery date has been pushed back many times for unclear reasons.Every time I contact customer service I always get the same unnecessary answer "we'll let you know when the service is ready"I mean, I've been waiting for over a year, I’m loyal and all but I'm seriously starting to doubt the seriousness of this business.I understand the difficulties of the company, but would it be possible to have a clear and detailed reason for this delay?Lack of money ? Technical problems ? Covid?I'm not the only one pointing this out, @NIC, @InstinctCommunity and many others have asked the same questions. But it remains unanswered as usual.Lack of communication is really the worst thing you can do.I hope that the arrival of new investors in two weeks will unlock the pre-orders .. quickly.I love Shadow and I love the service.. but this has been going on for too long and no one is giving us
If Shadow finds a new investor, would the boost activation waiting times decrease?
Since I read the update about the current status of shadow, I found out that they are seeking new investors. Once they have done that, maybe there are more resources available, which in turn decrease the shadow waiting times. I had a thought about this. Is this true?
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