Activation, Account & Billing
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- 621 Topics
- 1,498 Replies
Why is my Shadow gonna take a year to activate?
Greetings,So, I just today ordered my Shadow Boost, and how come it says I’ll need to wait until March 29, 2022? That’s like, a year and I don’t understand why do I need to wait so long? I’ve seen other people get their Shadows in like, 7-15 days yet i need to wait a whole year? Adam
Ultra Activation - 1 year and 3 months of waiting.. for nothing
I have been waiting for more than a year to activate my Shadow Ultra (Paris Datacenter)One year and 3 months..The delivery date has been pushed back many times for unclear reasons.Every time I contact customer service I always get the same unnecessary answer "we'll let you know when the service is ready"I mean, I've been waiting for over a year, I’m loyal and all but I'm seriously starting to doubt the seriousness of this business.I understand the difficulties of the company, but would it be possible to have a clear and detailed reason for this delay?Lack of money ? Technical problems ? Covid?I'm not the only one pointing this out, @NIC, @InstinctCommunity and many others have asked the same questions. But it remains unanswered as usual.Lack of communication is really the worst thing you can do.I hope that the arrival of new investors in two weeks will unlock the pre-orders .. quickly.I love Shadow and I love the service.. but this has been going on for too long and no one is giving us
If Shadow finds a new investor, would the boost activation waiting times decrease?
Since I read the update about the current status of shadow, I found out that they are seeking new investors. Once they have done that, maybe there are more resources available, which in turn decrease the shadow waiting times. I had a thought about this. Is this true?
So i plan on giving Shadow a try, recommended from my brother since i cant afford to buy a pc outright, however bein in NY, the pre order status says avaliable by oct 23 2021, will it really take 7 months or whatever it is, to access my shadow? I mean in that time i could save the money up for gaming pc
Planet Coaster et Planet Zoo: I can't click on anything in the main screen
Hello,I have a very strange and very sudden problem when using Planet Zoo (and Planet Coaster too) with Shadow PC, is that once I get to the main screen I can't click on anything, even when I try to click on the logo setting or quitting it doesn't work.I have reinstalled the game several times in my shadow.I tried to lauch it without shadow and it works so I think the problem is related to Shadow but I don't see why and what I can do.Do you have any ideas ?thanks in advance :)
Hello, A dispute has been filed towards Shadow on my main payment method (my mother manages billing) and I wouldn’t want her to go through all that effort in less than 4 days (amnt of time before deactivation) and I have been wondering if I could just switch payment methods (someone other than proto man respond)
So at the start of March it said shadow boost was for pre order and it would be at March 30 till I get my shadow and then on the 17 I went to pre order my shadow and then it said it would take till July 30 but I just bought it. So I was wondering will it actually take July 30 or longer or will I get it earlier and also why did it change the activation date so drastically in a short amount of time from the end of March to July 30
Can we please get an update for those of us who have waited well over a year for our upgrade?
I am at a loss to understand why you ask us to pre-order hardware 16 months ago and we’re still awaiting a reliable eta on launch.I have a Shadow account for my kids and quite understandably they are asking for a home computer as the Shadow is simply not up to scratch for today’s games.Should I just hold out an wait for this elusive upgrade or just cancel and get a computer?
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