Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 571 Topics
- 1,421 Replies
I’ve been made aware of a situation where a user has changed the email address on their account months ago. That person submitted a support request a few days ago and all of the support emails went to the old address instead of the new one. Fortunately, the old email address was still accessible. A reply was sent advising of the error and the email was then forwarded to the correct email address. Days later, support emails are still being received on the wrong address. This is greatly worrying me as I highly doubt only 1 user is impacted by this issue. What if the user no longer had access to that email? From their perspective, it would seem like support is ignoring them and not replying at all. I’ve been thinking of testing this out with my own account to see if this issue persists to this day, but before I go around potentially wasting the time of the poor soul that gets the ticket, I’d like to know if there’s any awareness around this issue. Is this something that was known about an
I have been on a ‘waiting list’ for 7 months now. If i dont get a definitve satisfying answer till the next month i will file charges of fraud with the police and sue to get all the money back i paid to be on those so called ‘waiting lists’.
Hi all, i was just wondering what is happening with the ultimate subscriptions i ordered mine in october 2019 and havnt heard any more about it. That is all really if there is already an up to date topic on this please feel free to send me a link to it. Thank you.
Bonjour ! J’aurais aimé connaître les dernières nouvelles au sujet des disponibilités des shadow ultra et infinite (je suis sur boost mais je veux plus gros !).Ainsi que la disponibilité des Shadow ghost s’il vous plaît.(Désolé je suis gourmand...)Merci d’avance pour votre réponse !
How unfair is the activation, it is not our problem that your system is in bad shape, I was so excited for this January 28, and I get the news that has been postponed to late February I have 1 month without stremear because I did not like the old Cloud G system and this one has been highly recommended to me.
I hired shadow several months ago and canceled it for 2 weeks I hired again and every payment attempt I get a declined debit card alertit's not a money problemit is not different informationmy bank has no problemsCould you help me and give me a solution? I want to give you my money
Not sure where to post this but I live in Cheyenne, Wyoming USA and I just did a test and my ping is above what is suggested. I have a wired connection from my modem to my computer. I understand you do not really have any data centers near me but I was wondering if you have any timeline when you will. My ping came up at 52 msEverything else came in as good.Thank you
Hello,I've been a customer since 2018 and it's been over a year since I stopped using Shadow as my primary workstation.Basically, I continue to pay for a service that no longer meets my needs, because like many people, I have been waiting for the release of the next configurations for over a year.I paid Shadow Legacy + Storage at € 32.90 until November 2020, the Boost offer being unavailable and grayed out in my customer area.I posted in November 2020 to say I was having a little trouble, they offered to shift my Shadow Legacy payment date, no support info to tell me if I was eligible for a Boost offer.I sent a ticket in December 2020 to reduce my Infinite bill by subscribing:"If you want to have a subscription with commitment at € 39.99, I recommend that you choose the Boost plan with commitment at € 12.99 / month!"Did you get the idea? I told myself that it was a little victory before having the new configurations. Now I wake up and think they got me.10 months at € 32.90 instead of €
I preordered for Pennsylvania is there a way I can boost my activation time so that i can get it earlier? Even if i have to pay extra? Cause Im very excited to get my cloud gaming experience but I really dont wanna wait 2 months for only a months play time. I have to way till March 26th Im sure, when I ordered it on Jan 11th.
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