Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 608 Topics
- 1,485 Replies
So i plan on giving Shadow a try, recommended from my brother since i cant afford to buy a pc outright, however bein in NY, the pre order status says avaliable by oct 23 2021, will it really take 7 months or whatever it is, to access my shadow? I mean in that time i could save the money up for gaming pc
Planet Coaster et Planet Zoo: I can't click on anything in the main screen
Hello,I have a very strange and very sudden problem when using Planet Zoo (and Planet Coaster too) with Shadow PC, is that once I get to the main screen I can't click on anything, even when I try to click on the logo setting or quitting it doesn't work.I have reinstalled the game several times in my shadow.I tried to lauch it without shadow and it works so I think the problem is related to Shadow but I don't see why and what I can do.Do you have any ideas ?thanks in advance :)
Hello, A dispute has been filed towards Shadow on my main payment method (my mother manages billing) and I wouldn’t want her to go through all that effort in less than 4 days (amnt of time before deactivation) and I have been wondering if I could just switch payment methods (someone other than proto man respond)
So at the start of March it said shadow boost was for pre order and it would be at March 30 till I get my shadow and then on the 17 I went to pre order my shadow and then it said it would take till July 30 but I just bought it. So I was wondering will it actually take July 30 or longer or will I get it earlier and also why did it change the activation date so drastically in a short amount of time from the end of March to July 30
Can we please get an update for those of us who have waited well over a year for our upgrade?
I am at a loss to understand why you ask us to pre-order hardware 16 months ago and we’re still awaiting a reliable eta on launch.I have a Shadow account for my kids and quite understandably they are asking for a home computer as the Shadow is simply not up to scratch for today’s games.Should I just hold out an wait for this elusive upgrade or just cancel and get a computer?
Is this fraud? Do the advanced options with waiting lists even exist?
I have been on a ‘waiting list’ for 7 months now. If i dont get a definitve satisfying answer till the next month i will file charges of fraud with the police and sue to get all the money back i paid to be on those so called ‘waiting lists’.
Shadow Infinite in CA (US) / March activations ?
So its March. Will Ultra/Infinite activations start in CA (US) ? We’ve been waiting for those for 2 years now. Any news ? Confirmations ? I kept my Boost for two years, even though it can't provide 40fps on my screen resolution, just to be able to update to higher tier. And please don't reply with “waiting list” and “faq” answer, we all aware and signed up already for those waiting lists for two years now. Just waiting to see that email.
Still waiting for my extra HDD space, already booked and paid.
My HDD Space change/upgrade is stuck in my backend.I had 512GB before, wanted to change to 1tb.Now it shows me for a week : storage+512 GBFestplattenspeichererweiterung +5,98€/MonatDeinstalliere Festplattenspeicher ...storage+1.00 TBFestplattenspeichererweiterung +11,96€/MonatInstalliere Festplattenspeicher … In shadow I have 512GB extra space on second Disk. I mean, why am I paying for something I never received?
Shadow Tech unethic business practices, taking my money when never used there service
I wanted to trial their service last June I signed up but then it said there is a waiting list. 6 months later, who remembers 6 months ago, they started taking money from my account, I only found out in march when reviewing my bank statement.I asked for Fairness as I did not use the service and did not even know they had activated my service. I asked kindly several times for fairness as I did not know more consume anything. Which if someone takes your money without your knowledge and you got nothing in return, that is plain virtual stealing.They where not even willing to give one or 2 months refund as a compromise.I paid for a lot of subscription services in my time and this disregard for their client and unfairness, not even Microsoft does (they refunded me in the past).In a world where we all have multiple subscription services it hard to keep track, especially if 6 months later Shadow decides to active my account!!Very disappointed for such unethical business practices.
Additional storage and billing periods
Hi,I'm a Shadow Boost subscriber in Europe and I'm on the annual plan. I'm getting a bit bored at having to manage disk space so I've been thinking about buying more storage. I was wondering if I was to buy more, does that tie me into paying for it until the end of my annual billing period, or is it a monthly thing? I searched around and couldn't find anything that confirmed what would happen one way or another.
What's going on?
Hi guys, is this true:Blade (Shadow) est dans une situation financière difficile, dans l'attente d'un repreneur (nextinpact.com)'Cloudgamingplatform Shadow heeft financiële problemen en zoekt nieuwe eigenaar' - IT Pro - Nieuws - Tweakers I just want to know if i have to move my data. I hope all the best for you because i really love your product. Regards, Hendrik
[BUG]: Cannot fix payment until updating billing, can't change billing until fixing payment
Issue:I recently moved and got a new credit card (same state and city). Unfortunately my previous payment was declined so I am trying to fix payments by adding a new card. Reproduction:Login to shadow Go to My Account > Subscription Updating Payment info (Error is returned) Go to Billing Info Click Edit Update billing address Click confirmExpected:Correct tax information is displayed 8.0875% → 8.0875% (since moving within same city) Billing information is updated which then allows me to update my payment informationActual:Updating payment info gives me an error about my address being incorrect Updating billing info shows incorrect tax information (see attached screenshot) Confirming billing info results in an error that my address could not be updatedTax info is incorrect, confirming results in error seen at bottom Further Research:The API response from trying to update my billing suggests it can’t update my billing until my payment is fixed The payment UI causes an error explaining
My shadow was deactivated
Hi been using shadow on and off for about 2 years now. I was recently banned from the service. I use the service for work and keep the shadow running 24/7 I did this since about December up until last week when my account was banned. It shows I was banned for not allowing the system update/ keeping it on and not shutting it off. I was wondering if I can get this fixed or unbanned cause I use the service for work.
CA & NY Shadow Ultra & Infinite additional storage migration?
The FAQ says that California and New York datacenter users will need to back up their data. If you are in the California or New York datacenter, … You[r] data will be reset during the migration, so make sure to backup your hard drive prior (you won't be able to do it during the migration).Please note: migrations in the California & New York datacenters require a hard drive reset because your account is transfered to a new datacenter. However, the FAQ also states additional storage will remain intact during migration.Your additional storage remains intact as an add-on to your base subscription. Will California and New York datacenter migrations reset customers’ main drives but preserve their additional storage?
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