Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 591 Topics
- 1,456 Replies
Hi, I actually have a shadow boost activated in NewYork server. I would like to subscribe in Montreal Canada server. Do i need to create a new account? Because it seems like I can’t change mon country in my billing adresse informations. It is USA at the moment. Even when I try to create a new account. It seems like the canada’s register link is bugged. Its a blank white page. Thank you for helping !
I paid the full $45 three days ago, expecting the Upgrade to kick in. I have completely erased my Shadow PC multiple times hoping that would do the trick, but I am still running a system with a P5000 and 12 GB memory.Having a real hard time contacting Shadow Support in order to sort this out. I have sent multiple emails to Shadow support via the official website. Never got an email confirmation of their reception of my messages and it has been over 72 hours. Discord and Reddit support has also hit a wall.
I am trying to upgrade to power but can’t.I live in IrelandWhen I log into shadow.tech, this is what I see: So I am on en_GB siteThere is three different currencies used on this pageWhen I try and upgrade I get a Dutch message saying the VAT can’t be properly calculatedThe billing address is correct outside of the country which is Netherlands and I can’t change itSupport ticket so far remains unansweredThe chatbot is entirely uselessSo what can I do to get the upgrade?
Hi, I’m currently facing an issue where adding payment information is broken. I am not a Shadow PC user, but I am interested towards becoming one but this issue, or bug, is preventing me from doing so. I am simply wondering if this is a concurrent issue where more people are facing and if there’s any way I can deal with this situation. Thanks.
Shadow’s order process led me to believe it would be active within 1 hour.My account page says “Waiting activation”, and the “My Orders” tab has nothing in it, so I cannot see an estimate.Anything I can do to expedite activation or get an estimate? Any estimates for someone on the east coast of the US?Thank you.
Can you please provide contact details for finance and complaints department? I am entering my third month without Shadow and you're still taking payment and offering no ETA.At the moment, Shadow is stealing my, and other people's, money and not providing a solution. All while still selling the product and activating for new users.
Hello,Do it’s possible to have my account/data transferred to Montreal data centre? It’s closer to me than Washington, D.C., Do Montreal is reserved for future Canadian consumers? Final Fantasy XIV is a bit laggy for constant 59 fps. I had a message that my connection is laggy (I got more than required as hardware and internet). The actual Shadow issues is the cause? Thanks,
I got double charged I was trying to use a prepaid card it never went threw then I used a regular debit card it went threw but also been charged on the prepaid so I thought I would just get 2 months but I did not get 2 months and my account is about to expire so what can I do to get a refund or another month
I've been thinking: Is shadow boost (mensual) is going to be more than 15$ a month. I'm not really sure to pay the annual so for now I will just pay the mensual, and I'm worried for the price, I know the Ultra and infinity plans are coming next year, but, everything can happens. Hope someone can help me with this, Have a nice day!
Hi, For Ultra and Infinite users there is no 'My Shadow' tab on account page. Because of that it is not possible to reset my Shadow by myself. It's also not possible to add additional storage and a Shadow Ghost when these are available. Could you please tell me when this will be be possible? Thanks, Gentle
My one year contract ended at the start of june and shadow decided to renew it WITHOUT my permission. I think this is a pretty unethical thing to do and I should not have to continue paying for this. I really enjoyed shadow until i got my own pc ; but something like this is going to make me tell people to stay far away from them. Really leaves a bad taste in my mouth
Hey, first sorry for my bad english. I haven’t write a long time before in this language. So here are my problem: In January 2020 i have an activated Shadow Boost, it was a free month which i have won in a contest. During this time, on the 1. January 2020, i decided to order my boost, so that i can use theme countinously. At the 15. January 2020, my free month from Shadow Boost ends and my Boost was deactivated, my preorder was allmost active. Since this date i’m waiting for it, i have write the german support team, but nothing happens. So my question: Where is my Boost? Where is the problem to activate me? I know many things about server and remote connections, i know many about databases and account managment, but i don’t know where your problem is to activate me! Please let me know more information about the problem. Yours faithfully Lycatherian
i have a question about my activation so i bought it on The 5th of may and haven’t receive it yet but i looked on the discord and i see is this Shadow Boost Activation Times all times are estimations, subject to change, and should be calculated based on order date For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 so would it be in the middle of june maybe?
Hello, You my friend must be here because you have one and only one important question! ‘When on earth will I get to use my amazing Shadow Boost?!?!’ Well now that you ask, good question. There are a few different answers to this I will make it a bit easier to understand for you for now. And I will update this as best I can. If you are in the United States, click the spoiler below for times and updates. US ACTIVATION TIMES as of 5/28/2020: For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 Interested to learn why its taking so long? You can check out this article about the impact COVID-19 is having on Activation t
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