Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 592 Topics
- 1,458 Replies
Right when can I actually get shadow? I’ve been waiting for a while ago as I was a shadow customer in the past but cancelled it as I never got the chance to use it due to work commitments, but now I don’t I’m really wanting to get into it again, I’m currently away with work for 6 month and don’t have a gaming pc I have my iPad, this is where shadow would come in really usually as I could use my controller, and wireless keyboard and mouse to play games and keep me occupied, but it says not available until 2021 but yet I see people posting about there current shadow plan? When’s the earliest I could get on shadow? And do I actually have to wait until 2021 to use shadow?
I just pre-oredered Shadow Boost on 6/25/2020. When and what day will my Shadow be activated? Once my Shadow gets activated, I won’t have to pay for that month because I paid for the pre-order, right? So, if my Shadow gets activated in July, I will have to pay for the month of August, and so forth.
The title says it all. I no longer have access to that email account. I have tried through various means to rectify this situation. Literally every other service I had associated with that email account allowed me to change my email address. Shadow does not. It sends an email to both the new address and the old one. Without access to my old email address I cannot log into shadow on new devices. I have tried and received no response from anyone. It has been two months and no response. I have tried to contact you at least 10 time 3 different ways. Anyway I love shadow but you guys really dropped the ball on this one.
Hello, Today, while I was looking for the price of the annual subscription of shadow boost, I miss-clicked on annual subscription. The problem is that I can’t afford the price and I can’t re-select monthly subscription. So how can I switch on monthly subscription before the 9 of july ? Thank you for the answer.
Hello, I was about to subscribe to shadow when I saw that it said if I subscribe I get instant access to my account, it also says that only happens in some territory’s and I’m assuming it happens in California. Is this true and has any one who is in CA data centre been activated instantly? Thanks.
Ok so since corona has let down on most stuff and things are opening back up does that mean ill received my shadow ive been waiting for 3 days now and i seen on you post that it will take 5 to 7 weeks i cannot wait that long because school is right there in august so please let us all receive are shadow a lot faster i do not want to wait on my money to get back that will take 14 days so please do your service faster.
in the my orders tab it says i have 0 orders but i pre ordered boost for the ny datacenter on may 2nd. and when i try to log onto the shadow app it says you are still getting activated but when i look at the subscription and billing tab it says that i am going to pay or something but i cant log on. if this is correct then it isnt intuitive to me and im confused but if it isnt working properly then help
Good day. I bought the shadow boost in 22 of may. And i know because of pandemic the numbers of people ativating are much bigger and the work staff probaly is not a full speed. Only want to know the prognostic of the atctivation time because the only answer we have is late summer or the month of august.
I pre-ordered my shadow May 2nd. I checked my account today to see that my subscriptions starts on June 9th, so I assumed that my shadow is already activated. According to the shadow software I am still awaiting for my system to activate. Is this what’s supposed to be happening? Just a little confused.
Please get this straight with me shadow - I’ve been living with my laptop for the past almost 2 months now, getting 3 fps while scrolling down the walmart webpage and taking 15 minutes to start up my computer. I am tired of this. Today, I wake up and perform my daily ritual - check my shadow if its activated. Then I see, gladly, that it’s moved to my subscription tab! I’m very happy, and try to sign into the launcher. “Sorry your shadow is being activated” WHY did you give me false hope that my shadow was going to be activated?? So I come here on the forums and they say once that happened it will take 1-2 days for me to be activated, then this weekly thingy comes out and boom bang dam, I have to wait another week. Early July is OVER! Do you hear me shadow? It’s over, yet you’re still pushing more time onto me blaming it on your “Partners”. It’s been far too long shadow and I am getting at the end of my patience with you. You better pull yourself together and get your (pretty big
I was like..OMG!! It’s Christmas in June because I had to wait a month in a half. All I have to say to those out there still waiting for that magical day is hang in there. These guys are working hard to process thousands of orders. COVID-19 hasn’t made things any easier so be patient, It’ll come, and when it does….WOW!!
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