Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 591 Topics
- 1,458 Replies
Hello, how are you, this will be brief, on January 5 I contracted the shadow boost pre - order, and I had to wait for the delivery day, January 14, 2021.But we are already finishing that day and I have not yet received the activation or confirmation email, etc.I know that account activations are from Monday to Thursday, and January 14 is Thursday and I wonder why the activation does not arrive.Otherwise all good, that was my question, Greetings to all the #TeamShadow
I have 2 things to ask anyone that knows what is happening right now.my page it says that my account will be activated on “august 2020” does anyone know if there is an exact day or week that it will be activated. I have been waiting for months on end and really wanted my account back like the good old days with shadow why is there no weekly update for this week (3rd of august 2020) it always shows up on the Monday of each week but nothing showed up this week.thank you
Can we get some information on why there is no accounting for exchange rates in the UK price for Shadow?When the price was reduced down to 15, it wasn't so bad, but now it's going back ot the original rates, with no improvement, it becomes a question again.It's not like there is any extra cost to deliver the service to the UK, as we utilise the EU datacentres. It feels like a real kick in the teeth and as if we are subsidising other users.
I saw that a charge was billed to my credit card but my activation hasn’t happened yet. According to my account page activation won’t occur until July sometime. Does this mean that my activation will happen sooner than expected? Technically I don’t think that you are supposed to charge people until services rendered. At least in California I believe. Just saying.
I’m just wondering if the activation time shown in my panel is accurate, I ordered a shadow boost back in February but currently it’s estimating it won’t be ready until October.I’m just contemplating if it’s worth me cancelling my order and buying a computer instead, although I would much prefer to have the shadow pc and carry on using my Mac.
Hello. THis is what my subscription says : Starts on June 9th 2020 - end of commitment July 9th 2020 I tried logging in to shadow app but it says that it’s still being activated. I have not received a single email. So they are starting to charge me without giving me a machine?
Hi, I actually have a shadow boost activated in NewYork server. I would like to subscribe in Montreal Canada server. Do i need to create a new account? Because it seems like I can’t change mon country in my billing adresse informations. It is USA at the moment. Even when I try to create a new account. It seems like the canada’s register link is bugged. Its a blank white page. Thank you for helping !
Hello! I've been activated on the 23rd of April, which is awesome ofcourse, but I always get my salary on the 24th. I am sure I can pay on the 23rd as well if not possible… but I think I'd prefer if it could be changed to the 24th, especially since I want to change to a yearly plan.
in the my orders tab it says i have 0 orders but i pre ordered boost for the ny datacenter on may 2nd. and when i try to log onto the shadow app it says you are still getting activated but when i look at the subscription and billing tab it says that i am going to pay or something but i cant log on. if this is correct then it isnt intuitive to me and im confused but if it isnt working properly then help
I'm going to be honest I'm a little bit mad and a little confused so this might read as incomprehensible apologise I just purchased it today 2021. After purchasing it it said that I had to wait for an email to be notified I'll be set up now I install Windows operating systems on computer servers every other day I figured that most giving a hugely away would take an hour. After few hours have gone by I still have not gotten any mail I decided to log in on the website and look around and now I'm seeing that you took my money but you're not going to give it to me for months it didn't say pre-order it said purchase it didn't say that I had to wait or anything I live in Iowa I chose the Iowa setting give me the nearest one which should be Chicago I want and looked up the Chicago I typed in is a keyword it's all Chicago Towers will not be available for basically two more months my money and having me pay you monthly bill for nothing? What's really going on here if you're not giving people wh
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