Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 608 Topics
- 1,485 Replies
How unfair is the activation, it is not our problem that your system is in bad shape, I was so excited for this January 28, and I get the news that has been postponed to late February I have 1 month without stremear because I did not like the old Cloud G system and this one has been highly recommended to me.
Is there a way to boost my activation time?
I preordered for Pennsylvania is there a way I can boost my activation time so that i can get it earlier? Even if i have to pay extra? Cause Im very excited to get my cloud gaming experience but I really dont wanna wait 2 months for only a months play time. I have to way till March 26th Im sure, when I ordered it on Jan 11th.
debit card declined
I hired shadow several months ago and canceled it for 2 weeks I hired again and every payment attempt I get a declined debit card alertit's not a money problemit is not different informationmy bank has no problemsCould you help me and give me a solution? I want to give you my money
access in Wyoming USA
Not sure where to post this but I live in Cheyenne, Wyoming USA and I just did a test and my ping is above what is suggested. I have a wired connection from my modem to my computer. I understand you do not really have any data centers near me but I was wondering if you have any timeline when you will. My ping came up at 52 msEverything else came in as good.Thank you
Hello,I've been a customer since 2018 and it's been over a year since I stopped using Shadow as my primary workstation.Basically, I continue to pay for a service that no longer meets my needs, because like many people, I have been waiting for the release of the next configurations for over a year.I paid Shadow Legacy + Storage at € 32.90 until November 2020, the Boost offer being unavailable and grayed out in my customer area.I posted in November 2020 to say I was having a little trouble, they offered to shift my Shadow Legacy payment date, no support info to tell me if I was eligible for a Boost offer.I sent a ticket in December 2020 to reduce my Infinite bill by subscribing:"If you want to have a subscription with commitment at € 39.99, I recommend that you choose the Boost plan with commitment at € 12.99 / month!"Did you get the idea? I told myself that it was a little victory before having the new configurations. Now I wake up and think they got me.10 months at € 32.90 instead of €
Ultra and infinite
@Malte from Shadow Sorry to hijack this thread, but the current situation with Infinite and Ultra needs more discussion than ARM support in my eyes.We've been waiting for over a year and all we're told is "as soon as we have some solid news we will let you know"!? Yeah, of course you'll provide us with news once it's ready, but our preorder from 2019 is long overdue! Your default answer provides us with ZERO information.The account dashboard has not been updated for months and we are now in the targeted timeframe, "early 2021". Either update the date or provide us with a status update. We don’t even have a thread dedicated to the current preorder situation.If you really care about the community, this should be the weekly topic. You should have noticed that by now almost every second comment is about Infinite or Ultra. Do something about it!
Have an old Shadow Legacy but still getting billed high.
I’ve been away from the Shadow scene and news. Since March 2019 (new born) around the time of launch, there’s so much news to catch up on but more importantly, I want to know my current account (Shadow Legacy) that I’m being billed @ 29.95 a month (with a yearly plan), and if I upgrade to the Shadow Boost, to a 10.99 a month subscription, am I losing anything? It seems like the specs are a little higher and the billing is cheaper? So why still paying for the legacy? Is there something unique that’s worth staying there?
IT IS ALREADY DELIVERY DAY AND I STILL NOT REACHED
Hello, how are you, this will be brief, on January 5 I contracted the shadow boost pre - order, and I had to wait for the delivery day, January 14, 2021.But we are already finishing that day and I have not yet received the activation or confirmation email, etc.I know that account activations are from Monday to Thursday, and January 14 is Thursday and I wonder why the activation does not arrive.Otherwise all good, that was my question, Greetings to all the #TeamShadow
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