Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 609 Topics
- 1,485 Replies
What was your reaction when you got your Shadow activation email?
I was like..OMG!! It’s Christmas in June because I had to wait a month in a half. All I have to say to those out there still waiting for that magical day is hang in there. These guys are working hard to process thousands of orders. COVID-19 hasn’t made things any easier so be patient, It’ll come, and when it does….WOW!!
So i plan on giving Shadow a try, recommended from my brother since i cant afford to buy a pc outright, however bein in NY, the pre order status says avaliable by oct 23 2021, will it really take 7 months or whatever it is, to access my shadow? I mean in that time i could save the money up for gaming pc
Cant update payment information?!
What’s going on?!I recently had to change my card number and just got a declined payment due to Shadow trying to use my old card. Went to go update info but keep getting “Something is Wrong” when in fact everything is right! It’s asking me to check my billing address but everything is the way it should be. Why is this happening? Someone help please!
You should take Shadow to Latin countries. many people would love Shadow
Many people in Latin America would love Shadow, because in Latin America we do not have a service of this quality, so it would be very good so that the community grows much more, many do not have a PCgamer and want to play video games.
London order - experience questions
Ok, I should probably have read this forum before ordering. I'm living in London and have just ordered. Didn't know about the issues that people were having with delays and that the activation thread has now been locked by shadow.tech. Also found out that even though they're doing UK sales, the data centre is in another country… Of the guys in the UK that did manage to get an activation - How are UK bods finding the service / latency?
Date next payment taken
Hello,I was thrilled to get my activation 5 months sooner than I was expecting, but 2 problems have arisen -1st - The next payment date is due on the 27th of the month, this is a problem for me as traditionally by the 27th I wont have the funds in my account to pay for the service. I would like my payment date to be earlier in the month, preferrably the 2nd or 3rd to ensure there are no payment issues between us.2nd - I use Shadow for sim racing with a g920 steering wheel. for the past week I have had problems with usb forwarding and ultimatly it’s meant I have had no purpose to use the account. This issue is still ongoing and if not fixed soon, I may be forced to cancel my subscription (This is something I do NOT want to do as I will have to sell my steering wheel too as I don’t have a machine which can run games).Because of these reasons I was wondering if you would be able to provide me with a new payment date of 2nd or 3rd October and then remain at this date for the following mont
Possible to transfer data center (if OK with having data erased)? If not, possible to "pause" annual subscription?
Hi all -Happy Friday. I work full-time in New York City. However, for the past month I have returned to my hometown in California and will be here for a few more months. Evidently, my connection to the New York data center isn’t A+ give the distance. Has anyone had experience with transfering data centers? I am OK with having my data wiped. If data transfers are not possible, has anyone had experience with having their Shadow subscription “paused” until I can use the service again? Appreciate any help here. Thanks!
No service entering month 3, still taking money
Can you please provide contact details for finance and complaints department? I am entering my third month without Shadow and you're still taking payment and offering no ETA.At the moment, Shadow is stealing my, and other people's, money and not providing a solution. All while still selling the product and activating for new users.
when is my subscription going to update to the new price?
I accepted the new agreement and am currently waiting to see when my subscription will be updated to the new price. I have been paying for this for a few months and I don’t want all my $$$ to go to waste. if there is any timeframe as to when I will be charged the new price I need to know that as soon as possible. thank you.
Do i have any advantage because i ordered sooner?
i saw a topic from another user about his shadow boost activation. He shared a screenshot showing he ordered Shadow Boost on august 26th 2021 and his esimated activation day was the same day. August 26th 2021. now I am wonderingwhy my activation date was the 30th of August, although i ordered in january this year. Now i got the information, that my Shadow Boost activation will be happen before the 25th of November and i am wondering if the user i told about will get his shadow sooner the me, even when he ordered way later than me.
Is there any Updates for Infinite users?
So, i wait now almost 2 years for my activiation and i know the situations around that company right now but it would be great to have any timeframe of the activation. Can you give me/us some hints or clues when we get our activation for that? Location: GermanyServer Location should be: Amsterdam There are no updates or anything for the estimated time and that is not ok. I repeat ALMOST 2 YEARS. Regards, Patrick
Boost Upgrade France
Hello,i subscribed to Shadow Boost in January 2021, and it seems it will not be available in France before September 2021. I have 3 questions:• As i can’t find the option on my account, is it possible to already upgrade it to Shadow Infinite in order to start right away with it?• Is there any possibility to get it before September 2021 (by subscribing to a Shadow US or UK maybe)?• I own a visual creative company which uses a lot of 3D and CGI in the fields of fashion and video games. Is there any professional subscriptions existing in order to be able to use multiple Shadows? Thanks,Bests. Guillaume
RE: Shadow Box
hey Ryan very nice to me chatting to you for the first time. My activation is due by the end of December. I can't wait! . I am wondering if i require a shadow box as i will just be using shadow via my laptop and hooking it up to a monitor. Any info would be greatly appreciated. Look forward to hearing from you Regards James.
Hi. I ordered my shadow boost yesterday, and got an estimated delivery time august 2020. Im wondering if this is going to happen. I see a lot of people ordering long before i did have and estimated delivery around the end of the year. If that is so, that amount of waiting is not acceptable, it seems the delivery times are really a big mess.
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