Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 619 Topics
- 1,499 Replies
How do I contact support, not responding to my emails?
I have emailed shadow multiple times about cancelling my subscription since I have loss of income due to covid. My subscription is a one year contract, but I hope cancelling it was a possibility. Please email me and let me know if this is can be done. Also I been trying to email shadow since the first month of service and like I said before no response. If anyone can help me that would be appreciated.
So I forgot about my shadow and have not used it just over a month, however today is the last day before my bill renews and I am currently trying to cancel yet the option is not there. I have sent support a ticket but I don’t know how long that will take, does anyone know why the option is not there?
wrong expectation set!
I paid for subscription because the site said if I pre-order today the service will be available on 10/29/2020 (technically already past). I would have been also happy to select California but the site told me my address was invalid so I selected Washington (no choice of accepting a data center slightly further away). Unless I can connect to an available data center on the west coast, I’d like a refund on the pre-order because this seems badly organized?
Why has my activation date move from October 29th to November 26th?
This morning, my activation date went from October 29th to November 26th. Does anyone know why? Moderators on Discord have been saying that this is just a display issue but I want to know for sure. My data center is in Chicago and I pre-ordered the Shadow Boost.
24 Hour Activation Delay?
I hate to be the guy complaining about activation times, but I feel like the “Within 24 hours” preorder is misleading at best. I placed an order on the 19th. I’m now coming up on 48 hours after the order has been placed, and my Shadow Boost has still not been activated. I opened a ticket, and to Shadow’s credit, they were very fast to respond. I was informed that they had ‘passed the information on to their team and that my Shadow would be moving to activation shortly’. That was over 18 hours ago. I really have no problem waiting, but I would appreciate it if the activation time estimate was more accurate.
Is Shadow trustworthy?
My experience with them tells me they are not.I registered last spring, didn’t use the service at all, then cancelled because I didn’t know it had even been activated. Presumably the email went into my spam folder.Today, I decided to try Shadow and noticed after registering that they had billed me for three months last spring. I had not used the service at all. I asked for a refund, figuring they would kindly send that small amount of money back to a new subscriber as a way to show they are good people. They denied my request, as is their right. That, however, was not a friendly or wise decision because as they should have predicted, I am now cancelling my subscription and they have lost a potentially lifelong customer so they can hold on to about $80.If a company makes such bad choices about things like this, what other bad choices are they making? It requires a lot of trust to rent a computer from someone and I don’t think a reasonable person would trust people who make such capricio
Family account management
Hi, I’m a father of a couple of gamers who would both benefit from having Shadows just like the one I’ve been testing the past few days for myself.I’d really like for there to be a way for me to manage a family account under a single login, though, rather than having to tie the same payment information to three different accounts and have to keep track of it all.I recognize that this is not currently an option, but is it on any kind of roadmap or even backlog?
If I already have shadow, but it will end fir that month, will I have to wait another month before I can use it again, or is there an option to continuously renew my subscription for it? I honestly am having a great time with it, even if I'm only in an exploration zone right now, and I can't really think of a time I didn't have it.Also, if I wss able ti renew it, would I have to rediwnload everything all over again? Or would it save my current PC for immediate use?
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