Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 541 Topics
- 1,390 Replies
Hello, Today, while I was looking for the price of the annual subscription of shadow boost, I miss-clicked on annual subscription. The problem is that I can’t afford the price and I can’t re-select monthly subscription. So how can I switch on monthly subscription before the 9 of july ? Thank you for the answer.
I have used shadow in the past heavily, But I stopped for a few months recently after building my own PC. I’m about to go on some trips, so id like to reactivate/re-order whatever you want to call it. When I try to checkout, it says I have “already pre-ordered”. Not sure what the issue is, maybe since I’m returning and had a subscription in the past? Whatever the case is, I’d love to reactivate shadow asap so please let me know what I can do!
Hello everybody in the shadow community, We all know that these delays and all of this has made us a bit frustrated, so let’s share what we feel about these delays and about our feelings about this very late activation! Here’s what I got: I was promised my Shadow in June. As time passed, I realized there was no way, nada, zip zero chance that I would have gotten my shadow in June. On June 26th, they said we would get our shadows by the end of June, however they say the timeline they were on was May 7th. Lol. Even at the rate this is going, I’m seeing 3 days worth of activations per 2 weeks. The promised time, for me, was the first 2-3 weeks of July. If at the moment they are on may 7th, in 2 weeks they will be on may 10th. I ordered May 21st. That means I’ll get my activation in late September, if it keeps this up. I recently saw a person asking that if he ordered today, would he get it by this week? I actually starting choking and laughing. What innocence. Slapped him in
Hi everyone, my preorder status changed since yesterday and my subscription and payment site tells my, that my subscription ist active since 25. June. But everytime I'm trying to login I get the error “A:403 - e-mail or password incorrect” but I'm pretty sure I used the right ones. I also tried to login on three different devices (iPad, MacOS, Android) and changed my password. Is this maybe normal through activation? I hope someone could help me out. :) Greetings Oma (from Germany)
In light of the delays being announced via individual email lets all share our new projected activation time frames. Data Center- Chicago Order Date- 5/15 Projected Activation- Early July Reason Given- “Due to current events, our partners were unable to deliver your primary storage on time. Therefore, we are unable to activate your Shadow until then.”
The title says it all. I no longer have access to that email account. I have tried through various means to rectify this situation. Literally every other service I had associated with that email account allowed me to change my email address. Shadow does not. It sends an email to both the new address and the old one. Without access to my old email address I cannot log into shadow on new devices. I have tried and received no response from anyone. It has been two months and no response. I have tried to contact you at least 10 time 3 different ways. Anyway I love shadow but you guys really dropped the ball on this one.
I just pre-oredered Shadow Boost on 6/25/2020. When and what day will my Shadow be activated? Once my Shadow gets activated, I won’t have to pay for that month because I paid for the pre-order, right? So, if my Shadow gets activated in July, I will have to pay for the month of August, and so forth.
I pre-ordered boost on May 24th. It is now June 25th. For almost a month I was told that my shadow would be activated in June and that I would be on the NY data center. I received an email confirming that my pre order was received and processed. Now can't check the status of my pre order. The page that showed the status of my order is gone, replaced with the page that asks me which tier I want to pre order.. Soooo am I still going to receive my activation email sometime in June and be able to play? Or did your system somehow lose my order? Jw because June's almost over and I'm reading a lot of posts from people who've been waiting wayyy longer than me who still haven't received their activation...and now your websites suddenly acting like I never pre ordered. Would really just like some kind of reassurance that I have no been patiently waiting this whole time for no reason.
I am planning on cancelling my subscription at the end of this month for financial reasons, but I plan to re-subscribe as soon as I am able to afford the service again. Will I be put on a wait-list for a Shadow to be ready again or will my current machine still be available for me when I re-subscribe?
Right when can I actually get shadow? I’ve been waiting for a while ago as I was a shadow customer in the past but cancelled it as I never got the chance to use it due to work commitments, but now I don’t I’m really wanting to get into it again, I’m currently away with work for 6 month and don’t have a gaming pc I have my iPad, this is where shadow would come in really usually as I could use my controller, and wireless keyboard and mouse to play games and keep me occupied, but it says not available until 2021 but yet I see people posting about there current shadow plan? When’s the earliest I could get on shadow? And do I actually have to wait until 2021 to use shadow?
I saw that a charge was billed to my credit card but my activation hasn’t happened yet. According to my account page activation won’t occur until July sometime. Does this mean that my activation will happen sooner than expected? Technically I don’t think that you are supposed to charge people until services rendered. At least in California I believe. Just saying.
I’m trying to check if anything on my shadow account has changed and I click on “my order” and gives me a white screen, I’ve tried restarting the app, logging out and logging back in and whenever i refresh the page, it tells me to update my billing info but I can’t cause it gives me a white screen
Hello Shadow-Team, may I ask for an update on the Gravelines DC and how Ultra/Infinite is coming along? Just saying “there is no news” is a bit lame in my opinion! Why not keep us updated what is going on right now? How is building the Gravelines DC going? Are there any difficulties right now or is everything going according to plan? What are the experiences so far with the small ultra/infinite testers group? Will You acivate more preorders for stress-testing even before september/end of summer? For me its completely ok if You say You’ll need more time to test and tweak the configurations and if there will be delays because of Covid-19. No problem! But keep us informed please...throw us a bone!
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