Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 609 Topics
- 1,485 Replies
Billed, but no acceess
Hi, I have been billed for the first month, but I do not have access. I received an email stating my account will not be ready until Sept. I am fine with that, but its not making sense that I will be billed for time I am unable to use the service. If I am unable to use the service until sometime in Sept, it appears I will be billed for 2-3 months of service before the service is ready for me to use. Please clarify further about advance billing. Thanks
Will customers who can't affort to continue the subscription be given the cold shoulder??
I cannot afford shadow anymore due to losing my income in this pandemic, I figured I can just pay the bills if I get rid of unessessery expenses. So I've been going though that process... all well EVEN CREDIT CARD COMPANIES & MY PHONE PROVIDERS CUT ME SLACK, despite being in hard contracts. I mean these companies lose money by helping me... but shadow, nope your in a contract we will maksure we get our money! So even though the service is inturrupted and you can't leave your shadow on like you would your own computer now DUE TO THE VIRUS, shadow will not let one customer go. Even though you are told constantly that the service issues are due to high demand. If you have other customers waiting why not make them happy and me.… Let's be clear I should not have to spend time I need to work trying to recover this cash from an international company. Maybe the CEO's will see me down here the ant I am, and help me rather than squash me.
Can't contact support, activation overdue.
Hey, having some issues with my Shadow account. I bought boost ( Paris datacenter ) on April 11th and it shows me the estimated activation date - July 2020th. Currently it is August already and I have not recieved any notifications in my e-mail about a delay or whatsover. I’ve tried to contact support two times through the account “Support” tab and it displays that my message has been sent without giving me a ticket ID and I haven’t recieved a reply in over a week. So I’m trying to find some support here, cheers.
I purchased Shadow Boost on July 18 (available at August 2020), but I can't see any important information about the "Pre-order" tag in my account and he show me the error that he can’t get my pre order data. and I don't receive any update Mails about my pre-order.I just want to make sure that I have not been forgotten. Is there the possibility for more detailed information? Thanks for help :)
Roughly when can we expect Ultra/Infinite to activate?
I know it says “End of summer 2020”, but does this mean August? September? Could it be tomorrow? The boost upgrades seem to either have already been done or are within the next week-ish. So, should we be expecting to wait much longer for ultra/infinite? I ordered in October 2019
Hello i ordered my shadow boost in august it said it would be delivered in September its now septmeber and now it says it will be activated in November a 4 month extra delay, on top of already a 1 month waiting time, i know its a pre order and not fully ready yet, however delaying it an extra 4 month is not something nice, especially when i ordered it on the hopes of getting it fast. I really wanted to use my shadow, however I'm not sure if i will even be in the same location in nomvember.
RE: Shadow Box
hey Ryan very nice to me chatting to you for the first time. My activation is due by the end of December. I can't wait! . I am wondering if i require a shadow box as i will just be using shadow via my laptop and hooking it up to a monitor. Any info would be greatly appreciated. Look forward to hearing from you Regards James.
I want to cancel ym suscription but i dont see the Cancel Option on the proper section
Hello guys, I want to cancel my monthly subscription for personal reasons as soon as possible in one of my 2 accounts affiliated with my same card, but in the subscription section within account I do not see the option of Cancellation of subscription as if I observed in my other account, maybe I'll be doing something wrong, I would appreciate your prompt response. The account in mention is the same as the forum.
Question regarding my Shadow Boost Pre-Order
Hello :) I’m extremely excited to receive my Shadow and start my experience! However, I noticed right when I completed my purchase for my preorder on 8/17/20 It charged my cardright away witch is no problem, But i was wondering if its going to be charging my card 30 days after my experience starts or on 9/17/20? Thank you guys so much for providing such an amazing service!
Already have an account? Login
Social LoginLogin with OpenIdConnect
Login to the community
Social LoginLogin with OpenIdConnect
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.