Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 571 Topics
- 1,421 Replies
I just bought shadow, I attempted to log into the account it was purchased on, and it failed to login. When I logged into the account, it said that I have no active or pending orders and or subscriptions. I then checked my bank account, and it was just charged for $32.97. This is unacceptable.
I subscribed to shadow, and had thought I had cancelled it after subscribing. However, I checked my bank statement, and I was double charged $30, today. Even if the subscription was in tact, I understand being charged once. But to be double charged. When I was trying to login in to my account, it says that my account is under maintenance. Please let me know what I can do, because I was not planning on having it.
I have been attempting to log in since Friday but no matter how long I wait it never loads, so I try to log in the website for help but it tells me my account is in maintenance mode. I was eventually charged for another month of service and waited a bit to try to log in but still couldn't. Now I have been billed a second time for it and still can't use it. Not sure what to do.
I can not get into my shadow account. All it does when I try to generate a login code is show a blank QR code and no link. And then goes back to the orange “generate new login code.”when I try to login from a browser, it tells me my account is in maintenance mode? I do not get why I can’t access something I pay to use.
I came back after a few months of inactivity. Every time I’m trying to resubscribe I’m getting “Legacy customers should use our initial interface”What exactly is initial interface? I was looking everywhere for an option to subscribe, nothing. Only preorder option giving me this msg every time.On top of that I found out that power upgrade priority is for people that still were on boost waiting list. I was on Infinite list for months and cancelled after Shadow announced they will not offer Ultra and Infinite anymore.And I was an user since the beginning of Shadow.Now I remember why I cancelled.C’mon man!
Hi, I actually have a shadow boost activated in NewYork server. I would like to subscribe in Montreal Canada server. Do i need to create a new account? Because it seems like I can’t change mon country in my billing adresse informations. It is USA at the moment. Even when I try to create a new account. It seems like the canada’s register link is bugged. Its a blank white page. Thank you for helping !
i need a refund, i think i just made a huge mistake, i using autofill to made a subcription while i dont recognise that shadow isnt available in my country which is indonesia, the shadow isnt giving me a warn and just charged out my credit card instead, andnow i cant use shadowNote : my internet connection is fine50 MB/S for download and 20 MB/S for uploadAnd its fine as well as im using different service from other PC cloud provider from russia
my card was charged and i did not receiver my shadow tech! it told me my card was declined and then i saw a notification from my bank saying shadow tech stole money from me, ive contacted my bank and contacted support but nothing is helping fast enough so please someone try to give me a soulation because i am really panicking and shadow tech isnt cheap..
Hey! I’ve recently been enjoying shadow for the past couple of years now. I really like the idea of shadow and hope it’ll grow 100% international. The one problem I have is I tend to move/take trips to other states alot. and Shadow doesn’t work. Would there be a way to switch databases for a small fee of $5 - $10.I would pay that,or is there a way to switch databases right now?
I cancelled my account in March. In June I got suspicious e-mails about validation codes. I figured they were phising attempts and did not click on anything. Then I got a change of e-mail notice. Again didn't click and just ignored it. Then I check my credit card and it has been charged twice. Shadow is asking me to send them a picture of my drivers license and a piece of mail for proof of identification…. on the same e-mail that clearly was compromised for the person to reactivate the Shadow account. I’ve asked them to cancel my account and they won’t. They said I had to log in and do it….so I tried and got the “oops something went wrong message” Asked for a phone number and they said one doesnt exist.. Please be careful with using this service.
Hello Had a bank change that affected the payment. Went on the shadow site to update and it wont accept? go through all security but “fails to regualize”. So, i tried the One time payment. Same thing. So i tried a friend,s card and the same thing happens. That was 3-4 days ago. I have tried contacting support but no response in the 3-4 days. I have also tried paying it 10+ times with 3 different cards. I am at a point where its going to be deactivated in 2 days. Any one else been ignored in this state? is it becauseim still on the £14.99 deal? I might be paranoid but its going to suck to lose my service when i have been trying to pay! and a little suspect that i am being so ignored? (weekend maybe?)
Hello,Do it’s possible to have my account/data transferred to Montreal data centre? It’s closer to me than Washington, D.C., Do Montreal is reserved for future Canadian consumers? Final Fantasy XIV is a bit laggy for constant 59 fps. I had a message that my connection is laggy (I got more than required as hardware and internet). The actual Shadow issues is the cause? Thanks,
Can you please provide contact details for finance and complaints department? I am entering my third month without Shadow and you're still taking payment and offering no ETA.At the moment, Shadow is stealing my, and other people's, money and not providing a solution. All while still selling the product and activating for new users.
Shadow’s order process led me to believe it would be active within 1 hour.My account page says “Waiting activation”, and the “My Orders” tab has nothing in it, so I cannot see an estimate.Anything I can do to expedite activation or get an estimate? Any estimates for someone on the east coast of the US?Thank you.
I’ve seen that the power upgrade will allow us to have a better PC and that Shadow will be available in Canada. I may move permanently to Canada in a few months. Will it be possible to get the Power Options on the Canadian’s data center ? Will I lose my data if I change my VM location ?
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