Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 541 Topics
- 1,390 Replies
I just renewed my subscription after it was on hold and I was logged in. Then saw that I can finally purchase storage so I bought it. Do I have to wait to migrate to the new data center and is the storage upgrade a brand new drive instead of replacing the current D drive and losing all my valuable important files?
Hello, my payment processing which I’ve used for the past few months seems to not be supported any longer. Is it possible to hold cancelation of my shadow for longer than 4 days in order to find a payment method that you will accept? Please any information on holding this would be greatly appreciated.
There’s several additional games and programs I’d like to install but simply can’t due to space constraints. Some games take up to 80 GB. That takes a big bite out of a 256 GB drive. I need at least one additional 256 GB drive to install the rest of the games I’d like to play. Is there any word on when we can expect additional storage to be made available?
I cannot disconnect my old paypal, add new paypal or add credit or debit card cos I’m not in living in the region of where data center is located. The issue is that it seems paypal is no longer an option to pay for shadow??!It used to be fine for more than a year. I have shadow since november 2020. And paypal used to work.But now since I live in a different country. I’m locked out of paying for shadow. My datacenter is around Germany, originally was in Amsterdam. I tried my bf’s card(he is in America and I’m in Europe) and it didn’t work either… Well cos of location. Idk what to do?Questions:Why does this even matter to you shadow ? You want my money?! Just let me pay from whatever I have!And why does it matter where I live if you don’t have that many datacenters? I love shadow! And you love when your customer like me pay you for enjoying good service!I never had an issue that bothered me before, but you seem like you do now? What’s wrong, shadow? You don’t want loyal customer’s money?
Hi,I mainly use shadow for gaming and some of the newer releases I am playing have gotten to chonky to fit on the 256 gigs offered with Boost. Is there any news on when memory upgrades will be available for the CA data center?
When I try to cancel the website gives a pop up at the bottom that says “oops something went wrong”. I need to cancel today before my subscription is renewed tomorrow. Seems very shady. Can someone from support cancel it for me here? I already contacted support but they never reply. Might have to get lawyer involved.
I’ve just signed up, and I’d like to avoid auto-renewal because I’ve got a habit of signing up for things and forgetting about them. Hopefully won’t happen here, if it works well for me, but I’d still like the option to stop myself from forgetting and getting charged.Thanks!
I joined Operation Reboot with reset of the VM option when it was announced, then i got a mail that i will be moved on the 18.02.2022.On the 18.02.2022 i got another email that they gonna start on this day and it will take a bit of time until mid march, to migration everyone.Now i noticed that my Shadow has an german IP which is located near Frankfurt am Main, so i think i already got migrated to Limburg?Then there are two other questions if i was already migrated:Why wasn’t my Shadow reseted as announced?Will there be additional Storage available after everybody got migrated?
Activation is the process your Shadow goes through in order for you to access it. This includes assigning a GPU, CPU, storage drives, etc. for your Shadow. Activation times: What you should knowActivation times are based on current wait times and availability of resources. Wait times can increase due to resources becoming available at a slower rate. During a delay, activation times depend on available components, employee resources, data center capacity, and how many other Shadow users are waiting that ordered before you. As all these variables change on a day-to-day basis, we do our best to project the most accurate time for activation wait time.Getting ready to use your Shadow Once your Shadow is ready for use, you’ll receive an email confirmation. In the meantime, you can sign in to your account page and download Shadow onto your devices before it’s ready for use. This way, you’ll be able to quickly set up your Shadow once it’s been activated. Tracking your Shadow’s activation progr
You can find your subscription period in your Account Page: https://account.shadow.tech/. Shadow is a monthly recurring subscription so each payment will be due on the same day each month. Your subscription also won’t start until your Shadow has been activated so you won’t be losing any paid billing time. For example, if you purchased Shadow on April 21st, 2020, and your subscription wasn’t activated until May 2nd, 2020, your subscription will go from May 2nd until June 2nd and you won’t be charged until June 2nd. If you’re on a monthly subscription, you will also have the ability to cancel your subscription through your “Subscriptions & Billings” tab. Once you initiate the cancellation request, your subscription will be cancelled before your next invoice is set to be sent out. You will get to use Shadow for the paid amount of time. For example, if your subscription is for May 2nd to June 2nd and you cancel your subscription on May 21st, you will be able to use your Shadow
Storage is available for purchase through your account page under the “Subscriptions & Billings” tab starting April 23rd, 2020. However, once storage on the data center has run out, you’ll no longer be able to add additional storage to your account until more is allocated or someone gives up their additional storage. When additional storage becomes available, you will be able to add/remove increments of 256GB to your Shadow via your account page, up to a total of 2 TB of additional storage. Storage is charged per month. Once your order is confirmed, you must shut down Windows and reboot it in order to activate your additional storage on Shadow. You’ll find all additional storage on the D Drive on your Shadow. We highly recommend backing up your data on any extra storage you’ve purchased just in case you end up removing the storage.
Hi all, I’ve heard ‘through the grapevine’ that Shadow servers mine crypto while users are offline. Is this true?If so, why wasn’t this advertised better when signing up? It is definitely something that would make me think twice of staying with Shadow.Is there an opt-out option maybe?Again, these are just rumours I’ve heard, so don’t bite my head off if it’s all untrue.
You can access your account page here: https://account.shadow.tech/. Once you’re logged in, you’ll see a bunch of tabs on the left-hand side of the screen. My AccountThis stores all of your basic information: name, phone, etc. My ShadowUse this tab to factory reset your Shadow. Please keep in mind that this will wipe any existing data from your Shadow but will not reset additional storage. We highly recommend saving any information you’d like to keep on your local device before you initiate the factory reset. SecurityThis is where you have the ability to change your email or password as well as download any information from your Shadow account into a JSON file. If you do not have an active subscription or outstanding bills, you’ll have the ability to delete your account here as well. This will wipe your Shadow and delete any existing information on it. Subscriptions & BillingsThis is where you’ll find all information about your subscription, anything finance-related like invo
After a year with no problems even through bankruptcy and all the scale back and changesI supported shadow and even committed to 1 yr to support the company!Yesterday received notice that they could not bill my account! Being very satisfied with the service and waiting 2 months for activation I do not want to lose the service I don’t want to lose it!I tried resetting the payment method did not work!Called my bank they said it was their end so I wrote as support tickedThe gave me some BS saying it was the issuing bank!Spent a hour with my bank to track down the problem and they said it was rejected by Shadow because the billing address did not match….this was not a problem before payment went through many time before!Tried to edit the billing address to match the debit card thier website did not allow me to do thisWrote another support ticked they sent me a link to update my payment!!The page did not allow me to change billing address or reset the debit card!! Like I said love shadow
Login to the community
Social LoginLogin with OpenIdConnect
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.