Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 539 Topics
- 1,386 Replies
I pre-ordered my shadow May 2nd. I checked my account today to see that my subscriptions starts on June 9th, so I assumed that my shadow is already activated. According to the shadow software I am still awaiting for my system to activate. Is this what’s supposed to be happening? Just a little confused.
Good day. I bought the shadow boost in 22 of may. And i know because of pandemic the numbers of people ativating are much bigger and the work staff probaly is not a full speed. Only want to know the prognostic of the atctivation time because the only answer we have is late summer or the month of august.
in the my orders tab it says i have 0 orders but i pre ordered boost for the ny datacenter on may 2nd. and when i try to log onto the shadow app it says you are still getting activated but when i look at the subscription and billing tab it says that i am going to pay or something but i cant log on. if this is correct then it isnt intuitive to me and im confused but if it isnt working properly then help
I received an email at 9am this morning telling me that if I register with the new forum that I will receive a special badge! I was curious what i have to do to get my badge? My Shadow account was just activated 2 days ago, I live in California so I am using the California data center.
Hello. THis is what my subscription says : Starts on June 9th 2020 - end of commitment July 9th 2020 I tried logging in to shadow app but it says that it’s still being activated. I have not received a single email. So they are starting to charge me without giving me a machine?
Hey, first sorry for my bad english. I haven’t write a long time before in this language. So here are my problem: In January 2020 i have an activated Shadow Boost, it was a free month which i have won in a contest. During this time, on the 1. January 2020, i decided to order my boost, so that i can use theme countinously. At the 15. January 2020, my free month from Shadow Boost ends and my Boost was deactivated, my preorder was allmost active. Since this date i’m waiting for it, i have write the german support team, but nothing happens. So my question: Where is my Boost? Where is the problem to activate me? I know many things about server and remote connections, i know many about databases and account managment, but i don’t know where your problem is to activate me! Please let me know more information about the problem. Yours faithfully Lycatherian
My one year contract ended at the start of june and shadow decided to renew it WITHOUT my permission. I think this is a pretty unethical thing to do and I should not have to continue paying for this. I really enjoyed shadow until i got my own pc ; but something like this is going to make me tell people to stay far away from them. Really leaves a bad taste in my mouth
My subscription ended on the 29th. I thought i could manually start it again once it ended but I see no such option. Shadow redirects me to the subscription page if I try to checkout again to restart my subscription but there is no such button there. Please help me restart my subscription so I dont have to wait a month again for another activation on a new account.
As header mentions I have been charged, but nothing is listed on my account. No active subscription, just the same layout for buying the subscriptions as if I had never made an order. Checking my bank statement however it did go through. When can I expect to be activated ? Does it mean I'm currently in the queue if I have been charged ? Thanks to whoever takes the time to respond.
I have no idea what this team is even doing at this point. My order was mid-March, I am yet to wait for my Shadow to activate. Which is fine… I can wait. There is an order to which first-come-first-serve. Fine by me. BUT:: WHY ARE YOU FUCKING BOOKING MONEY FROM ME MONTH AFTER MONTH FOR NO SERVICE? I cant even tell at this point. The ultimate kicker is.. I am on Boost level, which is 14.99€. THEY BOOK 9.99€ FROM MY ACCOUNT EACH MONTH. I guess its what you can call “a tribute to progress”. I probably have to think of it like a Patreon Subscription to some Indi Startup. GUYS - GET. YOUR. SHIT. TOGETHER.
To whom it may concern, Ordered my shadow boost back in april. Have opened multiple support tickets. Shadow is still not activated. No one can give me an eta on my shadow which i find to be a complete lie because someone in the data center has to know what system their currently working on. Ive missed out on multiple game releases because of this. I understand the whole corona virus but if my own retail store in NY can be open and i manage online orders im pretty sure some egg head can atleast give me an eta on what rig their installing. Sincerely, one pissed off consumer.
I've been thinking: Is shadow boost (mensual) is going to be more than 15$ a month. I'm not really sure to pay the annual so for now I will just pay the mensual, and I'm worried for the price, I know the Ultra and infinity plans are coming next year, but, everything can happens. Hope someone can help me with this, Have a nice day!
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