Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 608 Topics
- 1,485 Replies
Paris Activation a big disappointment !!!!
Hey #TeamShadow, Today i came to talk about this frustration and disappointment toward the Paris server and all this delays in activation. I pre-ordered my shadow boost on the 5th June 2020 and they said that it will be activated on August 2020, 2 month of delays which is fine and i completely understand with all this pandemic going on, the staff will be shortened which will result on a delay for the activation.The thing that i can’t understand is how all the other severs are able to activate a large number of shadow accounts in a short period of times and ours cannot ? How the other servers activate 2 weeks of pre-order shadows accounts in a week and our server only activate 3 days of pre-order shadows accounts in a week ? How all the other servers are now activating June and July pre-orders and ours still in the beginning of May pre-orders ? Each time you are delaying the activation by a good amount of time.I find this very unreasonable and frustrating, i’m very disappointed toward y
Due for activation this week, no order appears in my account now
As the title says really.I should be activating this week (order date 5th May, Paris DC). My account this week now shows under orders ‘No order in progress’. I have had no email regarding activation. In subscriptions it says ‘Yearly subscription - waiting activation’ Is this normal? Thanks, Boot
Friend canceled due to being charged twice with no activation
Unfortunately one of my friends canceled his subscription due to it never getting activated yet he was charged twice. Now I'm sure he took it up with support. My question is what is the process that made it happen this way and what can the community do to help? I dont think I can talk him back into getting the shadow again. Edit. Title should say being*
Hello, I’m trying to pre-order a new subscription to Boost (subscribed previously and cancelled), but it wont let me do so with my account (whenever I confirm the payment method, it says I already pre-ordered and sends me verification codes t my email though I cant use them cos nothing shows up on the payment page for that). When I spoke to Shadow, they said I needed a new mail and new account, so I made a new email address and went to pre-order again; filled in new account details, then it says my email address is invalid! What can I do to pre-order my Boost subscription?
Placed order not visible plus 8 transactions on my paypal
Hi support, Your bot is down so ill ask it here. I wanted to order the normal shadow again and when I needed to pay, it said my credit card is not allowed. I use paypal so this is really strange. So I tried a couple of times and when I checked my paypal, there are 8 transactions pending…. Can this all be canceled to just 1 subcription? Also, the order is not visible in my orders. Can this be checked?
Error A:403 can't login
Hi everyone, my preorder status changed since yesterday and my subscription and payment site tells my, that my subscription ist active since 25. June. But everytime I'm trying to login I get the error “A:403 - e-mail or password incorrect” but I'm pretty sure I used the right ones. I also tried to login on three different devices (iPad, MacOS, Android) and changed my password. Is this maybe normal through activation? I hope someone could help me out. :) Greetings Oma (from Germany)
I no longer have access to the email address I signed up with.
The title says it all. I no longer have access to that email account. I have tried through various means to rectify this situation. Literally every other service I had associated with that email account allowed me to change my email address. Shadow does not. It sends an email to both the new address and the old one. Without access to my old email address I cannot log into shadow on new devices. I have tried and received no response from anyone. It has been two months and no response. I have tried to contact you at least 10 time 3 different ways. Anyway I love shadow but you guys really dropped the ball on this one.
my account wont load
I’m trying to check if anything on my shadow account has changed and I click on “my order” and gives me a white screen, I’ve tried restarting the app, logging out and logging back in and whenever i refresh the page, it tells me to update my billing info but I can’t cause it gives me a white screen
Boost ordered at 1. January 2020 with activated boost, still waiting...
Hey, first sorry for my bad english. I haven’t write a long time before in this language. So here are my problem: In January 2020 i have an activated Shadow Boost, it was a free month which i have won in a contest. During this time, on the 1. January 2020, i decided to order my boost, so that i can use theme countinously. At the 15. January 2020, my free month from Shadow Boost ends and my Boost was deactivated, my preorder was allmost active. Since this date i’m waiting for it, i have write the german support team, but nothing happens. So my question: Where is my Boost? Where is the problem to activate me? I know many things about server and remote connections, i know many about databases and account managment, but i don’t know where your problem is to activate me! Please let me know more information about the problem. Yours faithfully Lycatherian
Hi. I ordered my shadow boost yesterday, and got an estimated delivery time august 2020. Im wondering if this is going to happen. I see a lot of people ordering long before i did have and estimated delivery around the end of the year. If that is so, that amount of waiting is not acceptable, it seems the delivery times are really a big mess.
I have 2 things to ask anyone that knows what is happening right now.my page it says that my account will be activated on “august 2020” does anyone know if there is an exact day or week that it will be activated. I have been waiting for months on end and really wanted my account back like the good old days with shadow why is there no weekly update for this week (3rd of august 2020) it always shows up on the Monday of each week but nothing showed up this week.thank you
Possible to transfer data center (if OK with having data erased)? If not, possible to "pause" annual subscription?
Hi all -Happy Friday. I work full-time in New York City. However, for the past month I have returned to my hometown in California and will be here for a few more months. Evidently, my connection to the New York data center isn’t A+ give the distance. Has anyone had experience with transfering data centers? I am OK with having my data wiped. If data transfers are not possible, has anyone had experience with having their Shadow subscription “paused” until I can use the service again? Appreciate any help here. Thanks!
Lack of communication is a mistake - Activation Updates.
To: @Ryan from Shadow, @Greta from Shadow We have read and seen all of your comments. We are temporarily closing down the comments to prevent misinformation. We understand the current frustration that people are experiencing and are working hard to address these issues. We will be coming out with more communication soon. We would like to reassure everyone that they will get their Shadow. -Greta, CM UK. In regards to your above decision to close the weekly activation updates, I want to point out as a customer I feel this is a mistake. You are taking a BIG step backwards, putting me back in the dark AGAIN and making me want to cancel my pre-order and just buy a PC! I’m sure there are others feeling the same way. Keeping us informed of progress through activation is key to assurance that it is coming. Publishing this information weekly was refreshing and open and honest! Closing it off again just feels like cloak and dagger and dishonesty or an inability to deliver. If you can s
Will PayPal payments be an option in the UK?
Hello all I would like to know if there are any talks or is there anything in place about PayPal being a payment method in the UK? I don’t mind using my debit card, but it would be a lot better if I used PayPal to pay my payments? Also some places already have that option, but I can’t see that option in the UK though. Many thanks Neon
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