Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 621 Topics
- 1,498 Replies
cant pay bill or update card info
I didn't have the funds twice in a row to pay for Shadow automatically but now I do. However, when I go to pay my bill it will not accept my current card or any new one.Will the system try to charge my account a third time or will it simply allow my subscription to lapse?I've also tried and failed to get ahold of any support besides the bot. Is this normal for daytime US hours?
I have a couple Questions. Preferred Data Center, Activation times for Ohio, etc.
So, I ordered my Shadow Boost last week and I was told I’d receive it before March 1st, 2022. I’ve seen some other people say that this time isn’t correct in their state so I was wondering if that date is accurate for Ohio users (where I live). Now, I just mentioned I live in Ohio, but I live VERY VERY close (20-30 minutes or so) from West Virginia and Pennsylvania. I don’t know if it would benefit me to say I live in one of those states or just say that I live in Ohio. I am right on the edge and I don’t know if it will benefit me with connection/activation time if I were to chose another state. Thank you for your time for my somewhat long read.
hello guys 1 week ago i reveiced my Shadow after 6 months i have been waiting for a long time and i payed with my credit card for 1 month and there is my question,after this month my shadow will finish? or will automaticly renew? i just dont want to lose my account and wait a long time again
quck question about billing and payments
Hi, my icome varys (comes in on different days of the month) what would happen if my funds come in after my shadow due date?is there flexibility in this? i don’t want to lose it cos my pay is days/weeks late.or can i pay off (card payments) on a month that i get payed late? just asking for peice of mind really.chris
[URGENT] Not late on payments, now "no active subscription", need my files ASAP
I was logged out of Shadow today and prompted to update my payment information.I updated my payment information (and checked and can confirm there are no late payments). After hitting save, it now says “No active subscription” and the only call-to-action shown to me is to ‘pre-order’. I need to access my work files, but have no means of booting up my PC. After researching why this might be the case, it’s because of the shift from Shadow Boost to “Shadow” and the increase in price. I had not seen any of the “Action required” emails b/c they got auto-sorted into Gmail’s Promotions filter. The language in those emails suggests that my account has been completely deleted and all my data is now gone.I’ve already submitted a Customer Support ticket but would REALLY appreciate if I can speak to any Shadow support employee directly to resolve this and get access to my local files on my account. I’ve been a user since like 2019 -- I’m hella sad right now if I lost everything.
Transparency with Actvations
I get this kind of post has been made a bunch already, but i’d like a bit of transparency. I ordered on March 15th from the Chicago Datacenter, and my order page says that my order should be ready by July 30th, however July has obviously passed. I used the support bot on the website, and it says that it should be activated by August 26, 2021. Which, has well, clearly also passed. I get there are things going on and changes are being made with the company, and I understand that others have waited years, so I don’t mean to seem “impatient”. I would just like some clarification on if my order page will be updated, or the bot response will be updated. Maybe some information about the chicago datacenter. How are activations going at the moment for that datacenter? When would be an estimated guess for things getting back on track? I emailed support and was told to check the weekly activation updates, yet one hasn’t been made in months, so basically I have no information, and I really don’t k
Continuously Changing My Activation Date...
Do not promise my shadow will be activated in under 72 hours if that is not the case. When I first ordered it said my shadow would be active in under 72 hours. Then it changed to under 5 business days. Now the date is December 31st. Delays are fine but do not promise such a quick delivery date if that obviously isn’t the date. That is blatant false advertising, and I’m considering cancelling my order because of this. Just be honest. Just last week it said “by December 31st” and then suddenly it changed to “in under 72 hours” meaning they knew it would be ready by the initial date but changed it to 72 hours to draw in more customers. Not cool.
when will my shadow be available?
i was told id receive my shadow in under 5 business days its the 5th day now and still haven't heard from anyone. the only thing that happened was that they delayed it even more. it just stinks because it was portrayed to be a quick and easy thing when it hasn't been.
Operation Reboot - already moved?
I joined Operation Reboot with reset of the VM option when it was announced, then i got a mail that i will be moved on the 18.02.2022.On the 18.02.2022 i got another email that they gonna start on this day and it will take a bit of time until mid march, to migration everyone.Now i noticed that my Shadow has an german IP which is located near Frankfurt am Main, so i think i already got migrated to Limburg?Then there are two other questions if i was already migrated:Why wasn’t my Shadow reseted as announced?Will there be additional Storage available after everybody got migrated?
When will memory upgrades be available again for the California Data Center?
Hi,I mainly use shadow for gaming and some of the newer releases I am playing have gotten to chonky to fit on the 256 gigs offered with Boost. Is there any news on when memory upgrades will be available for the CA data center?
When will i get access to my shadow?
So I just paid for this service after seeing how quick and easy it is supposed to be. Decided to switch from GeforceNow after seeing it advertised and recommended by a friend. Now that I have paid for it, and it told me it would be ready in 3 hours. Now I see a lot of people are having the issue with this “delay” happening before they can access it. So now my 3 hours have passed and I am still waiting. This is false advertising in my opinion. You don’t advertise 3 hours everywhere, and then all of a sudden after the deadline has passed get to change my time frame to a longer one. I see your terms and conditions say that you are allowed to. But they do not say you have the right to after the deadline has passed. This is a shady practice I would say. Judging by the amount of post I see here about the exact same thing, you all do this a lot. If you do not have the capability to keep up with your markets demands then why advertise like you do just so they will buy what your selling? Needle
when is shadow tech preorder be completed?
I just preorder my shadow tech account 3 days ago. I’m trying to contact shadow tech customer support which doesn’t exist I guess. I have read something on the google that said shadow tech won’t be accepting preorders until December 1st 2021? If that’s the case isn’t that considered scam or mislead customers? Shadow Tech has told be after paying preorder that my shadow tech will be available in 3 days. So now I’m confused on when will I have my shadow tech equipment. Will I ever have it? I have read some other reviews and some have even waited 6 months?! I do not want to wait 6 months after being told my shadow tech account will be available in 3 days. Does anyone know how to contact employees that work on customer support because I feel like I have been lied to. If anyone doesn’t have information to contact directly then it’s okay and I’ll just cancel my “preorder” hopefully I can request my refund.
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