Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 621 Topics
- 1,498 Replies
Hi. I ordered my shadow boost yesterday, and got an estimated delivery time august 2020. Im wondering if this is going to happen. I see a lot of people ordering long before i did have and estimated delivery around the end of the year. If that is so, that amount of waiting is not acceptable, it seems the delivery times are really a big mess.
I have 2 things to ask anyone that knows what is happening right now.my page it says that my account will be activated on “august 2020” does anyone know if there is an exact day or week that it will be activated. I have been waiting for months on end and really wanted my account back like the good old days with shadow why is there no weekly update for this week (3rd of august 2020) it always shows up on the Monday of each week but nothing showed up this week.thank you
Possible to transfer data center (if OK with having data erased)? If not, possible to "pause" annual subscription?
Hi all -Happy Friday. I work full-time in New York City. However, for the past month I have returned to my hometown in California and will be here for a few more months. Evidently, my connection to the New York data center isn’t A+ give the distance. Has anyone had experience with transfering data centers? I am OK with having my data wiped. If data transfers are not possible, has anyone had experience with having their Shadow subscription “paused” until I can use the service again? Appreciate any help here. Thanks!
Lack of communication is a mistake - Activation Updates.
To: @Ryan from Shadow, @Greta from Shadow We have read and seen all of your comments. We are temporarily closing down the comments to prevent misinformation. We understand the current frustration that people are experiencing and are working hard to address these issues. We will be coming out with more communication soon. We would like to reassure everyone that they will get their Shadow. -Greta, CM UK. In regards to your above decision to close the weekly activation updates, I want to point out as a customer I feel this is a mistake. You are taking a BIG step backwards, putting me back in the dark AGAIN and making me want to cancel my pre-order and just buy a PC! I’m sure there are others feeling the same way. Keeping us informed of progress through activation is key to assurance that it is coming. Publishing this information weekly was refreshing and open and honest! Closing it off again just feels like cloak and dagger and dishonesty or an inability to deliver. If you can s
Will PayPal payments be an option in the UK?
Hello all I would like to know if there are any talks or is there anything in place about PayPal being a payment method in the UK? I don’t mind using my debit card, but it would be a lot better if I used PayPal to pay my payments? Also some places already have that option, but I can’t see that option in the UK though. Many thanks Neon
Information on infinite activation progress
Hi there, so while searching for any official news regarding current activation progress on infinite preorders, I couldn’t find anything. On german discord servers, moderators said, that the “by end of summer 2020” means the latest activation date. So I guess it is safe to assume that some/most people will get activated earlier. What is the status here? Why is there no official post about infinite activation progress?
What was your reaction when you got your Shadow activation email?
I was like..OMG!! It’s Christmas in June because I had to wait a month in a half. All I have to say to those out there still waiting for that magical day is hang in there. These guys are working hard to process thousands of orders. COVID-19 hasn’t made things any easier so be patient, It’ll come, and when it does….WOW!!
London order - experience questions
Ok, I should probably have read this forum before ordering. I'm living in London and have just ordered. Didn't know about the issues that people were having with delays and that the activation thread has now been locked by shadow.tech. Also found out that even though they're doing UK sales, the data centre is in another country… Of the guys in the UK that did manage to get an activation - How are UK bods finding the service / latency?
I'm a bit confused
Hi TeamShadow I’m a bit confused in the information when I get activated. My order is from June 9th 2020 (Datacenter Paris) and in my Shadow account it says it will be activated in July 2020. But in your last 07/13 Weekly Post for the Shadow Boost Activation Update you write: PARIS: If pre-order date is before June 10th: Pre-orders are on track to be delivered late summer (August-September) What is correct? Thank you!
So what's going on with London?
So, I'm a bit confused here. Have pre ordered shadow in London. (Ordered 18 Jul. Says….Oct? delivery...wow) What's all this talk about data centres. When I joined the forum it made me choose a data centre...but there didn't seem to be one for the UK / London. Does this mean that my shadow when it's eventually delivered will run out of France or Amsterdam….isn't the latency going to suck coming from a different country?? What happened to a UK data centre?
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