Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 593 Topics
- 1,461 Replies
So i bought Shadow PC not long ago.. After waiting around 1hr too receive it i was able too boot it up and i was good to go. Until around 20-30 minutes later too which my Shadow PC suddenly closed down and when i went back on to check my account to see what was happening, it no longer states that i own a Shadow PC and is in fact instructing me too purchase another one entirely, like i never just bought one..I would like too know what is happening please?
I had some problem paying my shadow end of december. but i do have enough money to pay it back now and continue my subscribtion. but somehow i cant pay it back anymore?Do i have to wait until the next payment or can i still pay and use it this month eventhough its only 12/13 more days till the next payment?
Bought Shadow PC with Power Upgrade, it says that its activated but in my Account it doesnt say that i have a subscription, and therefore cant start Shadow Launcher. How long does it take in Germany to get a Shadow PC with Power Upgrade? It said 1 hrs, which was 2 hours ago.I dont know if my subscription is cancelled or just not activated. I get no feedback on that in my Settings.Edit: I contacted the support but no answer maybe its off time.
I have subscribed too shadow for a few months now but recently let the subscription run out as i couldn't really afford it, still can’t really lol. I figured with what money i have ill re-subscribe.. Little did i know they was going to take the payment twice! No doubt this is going too take a week or something too resolve and actually see my money back and has now left me quite frankly screwed without money, so nice one guys love getting screwed over.
Hi, I have registered an account with Shadow today. I’m not very happy with the software and I would like a refund for this months’ subscription. I have signed up for around 3 hours and the games have been incredibly laggy, even though I have good internet and a fairly modern PC. Please can you advise how long it will take to receive a refund or who I need to contact about this. I won’t take any bs excuse that I have ticked a box to say I will not get a refund. I know my consumer rights and if I’m not happy with a product, I should bloody well be entitled to my money back. Thanks,
Please help. I was charged two 29.99 payments and I need the second one refunded immediately. your service is already way too expensive I would never pay $60 for this service. this is a very shady business practice. I demand a refund and official response before I challenge both payments with my credit card company.
Hi I'm having a issue with shadow payment on my PayPal account for some reason. does payment method accept paypal and it has valid paypal email to receive my money because paypal told me on the phone it was unclaimed because you guys don't have paypal account to receive my money for my subscription for some reason. Also the paypal email is uncorrect because paypal account is not registered and shadow paypal email is not attached to paypal account and shadow billing team have to call paypal to verify their paypal email address to accept my payment.
Thanks for your interest in our Ultra and Infinite tiers!Both the Shadow Ultra and Infinite plans will be offered to a limited number of users next year. You can sign up for our Shadow Ultra & Shadow Infinite mailing list here: https://shdw.me/ultra_inf_list Please take a look at the screenshot below for our hardware specs. You can find this information here: https://shop.shadow.tech/usen/pre-order Keep in mind that the availability date is subject to change and may depend on your location. Please make sure that you select the state you’re in for the best approximation. General FAQ What if I sign up for the Shadow Boost annual commitment, but want to later change to Shadow Ultra or Infinite?Currently, Shadow Ultra and Shadow Infinite are not available. When they become available in your region and you are eligible to select them (depending on limited volumes) you will be able to do so via the account page.When will Shadow Ultra and Infinite be available?Shadow Ultra and Shado
Many people in Latin America would love Shadow, because in Latin America we do not have a service of this quality, so it would be very good so that the community grows much more, many do not have a PCgamer and want to play video games.
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