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Activation, Account & Billing

Activation, Account & Billing

If you need help accessing or managing your account, you're in the right place.

593 Topics
1,461 Replies

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593 Topics

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Noah118Explorer

asked in Activation, Account & Billing

ko5takiExplorer

asked in Activation, Account & Billing

I don't have the option to upgrade to the power upgrade

I had it a month ago and canceled, but now I don’t see the option anymore and I am not sure how to get on the waitlist or subscribe to it I keep getting the “you’re already subscribed thing” but I know I am on the standard tier.

1 month ago

OmerExplorer

asked in Activation, Account & Billing

When I try to upgrade to power it says "Enter a valid coupon"

1 month ago

YonkuoScout

asked in Activation, Account & Billing

Payment issue

I had some problem paying my shadow end of december. but i do have enough money to pay it back now and continue my subscribtion. but somehow i cant pay it back anymore?Do i have to wait until the next payment or can i still pay and use it this month eventhough its only 12/13 more days till the next payment?

25 days ago

JimiLScout

asked in Activation, Account & Billing

Is the power upgrade not available?

It seems I was able to purchase the power upgrade but so far I have no luck getting it activated, I’m sure I'm doing something wrong, if you could see all my typos you would know I'm a bumbling idiot.

17 days ago

John GrimmExplorer

asked in Activation, Account & Billing

I recently paid for the upgrade, how long before I can use it?

Title says it all

14 days ago

quackityExplorer

asked in Activation, Account & Billing

hi

i purchase a shadow tech subscription and when i purchase it it keeps cancelling after a hour can someone help me?

14 days ago

wmmikeExplorer

asked in Activation, Account & Billing

Bought Shadow PC but cant use it.

Bought Shadow PC with Power Upgrade, it says that its activated but in my Account it doesnt say that i have a subscription, and therefore cant start Shadow Launcher. How long does it take in Germany to get a Shadow PC with Power Upgrade? It said 1 hrs, which was 2 hours ago.I dont know if my subscription is cancelled or just not activated. I get no feedback on that in my Settings.Edit: I contacted the support but no answer maybe its off time.

12 days ago

KinamiExplorer

asked in Activation, Account & Billing

I want a refund, since the auto-shutdown was not mentioned anywhere

Hello, I bought into shadow with the expectation that it would continue running in the background, as it did back a few years ago. It saddens me to see that it auto turns off 10 minutes after you close the application. I googled and got directed to the terms of use page, where I coudlnt find this mentioned anywhere.Anyways, as it is not possible to have shadow pc stay active even wen there is no connection to it, i am not interested in the service and would like to request a refund, thank you :)

15 hours ago

MichaelC97Scout

asked in Activation, Account & Billing

Payment of £32.98 was taken twice! So £65.96!

I have subscribed too shadow for a few months now but recently let the subscription run out as i couldn't really afford it, still can’t really lol. I figured with what money i have ill re-subscribe.. Little did i know they was going to take the payment twice! No doubt this is going too take a week or something too resolve and actually see my money back and has now left me quite frankly screwed without money, so nice one guys love getting screwed over.

2 months ago

LaconiaExplorer

asked in Activation, Account & Billing

Impossible to buy the service

Hello, I am trying to acquire the service but the web always throws me a 404 error, does it only happen to me?

2 months ago

andyjb3828Explorer

posted in Activation, Account & Billing

I'm still waiting for my shadow pc and I've been waiting for 2 hours

I have been waiting for 2 hours and I still do not receive my shadow pc please help me

2 months ago

mikahxtScout

asked in Activation, Account & Billing

subscription cancelled for no reason

…..

2 months ago

DemonWolf8824

asked in Activation, Account & Billing

trying to subscribe to shadow

I keep trying to subscribe but every time this message pops up every time I try to login Legacy customers should use our initial interface

2 months ago

Jammyd16Explorer

asked in Activation, Account & Billing

Refund

Hi, I have registered an account with Shadow today. I’m not very happy with the software and I would like a refund for this months’ subscription. I have signed up for around 3 hours and the games have been incredibly laggy, even though I have good internet and a fairly modern PC. Please can you advise how long it will take to receive a refund or who I need to contact about this. I won’t take any bs excuse that I have ticked a box to say I will not get a refund. I know my consumer rights and if I’m not happy with a product, I should bloody well be entitled to my money back. Thanks,

2 months ago

DarmamashExplorer

asked in Activation, Account & Billing

Our payment system tells us that the last attempt to debit your Shadow subscription was not successful. Thank you to regularize the situation as soon as possible by sending a message to the support team.

I have no clue what this means, and why this is happening please help.

2 months ago

Shadow guy55Scout

asked in Activation, Account & Billing

charged twice

Please help. I was charged two 29.99 payments and I need the second one refunded immediately. your service is already way too expensive I would never pay $60 for this service. this is a very shady business practice. I demand a refund and official response before I challenge both payments with my credit card company.

1 month ago

adon042002Explorer

asked in Activation, Account & Billing

paypal payment issue

Hi I'm having a issue with shadow payment on my PayPal account for some reason. does payment method accept paypal and it has valid paypal email to receive my money because paypal told me on the phone it was unclaimed because you guys don't have paypal account to receive my money for my subscription for some reason. Also the paypal email is uncorrect because paypal account is not registered and shadow paypal email is not attached to paypal account and shadow billing team have to call paypal to verify their paypal email address to accept my payment.

1 month ago

EternalbeatxExplorer

posted in Activation, Account & Billing

HI there from Omaha, NE 68131

Just stopping by, where is everyone from?

2 years ago

Anonymous

published in Activation, Account & Billing

Upgraded Tiers (US Launch)F.A.Q.

Thanks for your interest in our Ultra and Infinite tiers!Both the Shadow Ultra and Infinite plans will be offered to a limited number of users next year. You can sign up for our Shadow Ultra & Shadow Infinite mailing list here: https://shdw.me/ultra_inf_list Please take a look at the screenshot below for our hardware specs. You can find this information here: https://shop.shadow.tech/usen/pre-order Keep in mind that the availability date is subject to change and may depend on your location. Please make sure that you select the state you’re in for the best approximation. General FAQ What if I sign up for the Shadow Boost annual commitment, but want to later change to Shadow Ultra or Infinite?Currently, Shadow Ultra and Shadow Infinite are not available. When they become available in your region and you are eligible to select them (depending on limited volumes) you will be able to do so via the account page.When will Shadow Ultra and Infinite be available?Shadow Ultra and Shado

26150

2 years ago

Scotman1236671Explorer

asked in Activation, Account & Billing

Question activation

hello i paid for my shadow in 18 of August and i have been waiting since then and it says it will actived in December but i have it had a date for it and also am in the uk

2 years ago

CJ_1415Explorer

asked in Activation, Account & Billing

shadow subscription

So how long did you all have to wait before you were able to use your new shadow computer?

2 years ago

YOISMANExplorer

posted in Activation, Account & Billing

You should take Shadow to Latin countries. many people would love Shadow

Many people in Latin America would love Shadow, because in Latin America we do not have a service of this quality, so it would be very good so that the community grows much more, many do not have a PCgamer and want to play video games.

2 years ago

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