Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 539 Topics
- 1,386 Replies
Hi, I actually have a shadow boost activated in NewYork server. I would like to subscribe in Montreal Canada server. Do i need to create a new account? Because it seems like I can’t change mon country in my billing adresse informations. It is USA at the moment. Even when I try to create a new account. It seems like the canada’s register link is bugged. Its a blank white page. Thank you for helping !
Hello, Lately I've gotten more and more frustrated by the unavailability of the additional storage for Amsterdam. I have been very patient (been waiting for over a year, and never once have I seen additional storage available. I've asked support about this, but they say that I have to be patient. The problem is, that I can simply not play certain games like Ark: Survival Evolved, because it takes up more space then I have available. I understand that shadow cannot snap their fingers and create more additional storage, but I want to post a suggestion. If this is a monetary problem, I would be willing to pay a one time fee to expand the availability of the storage, to make sure that I at least can upgrade my shadow. I understand that one guy donating doesn't make a difference, but I would be willing to pay 50 euro's if I could have at least 250 gb of extra storage (and of course the 3 euros p/m that it costs for the extra storage). I'm quite sure a lot of other guys would also be willing
If a person upgrades in the middle of their subscription month:1. Are you charged for a new month, and the month begins on that date, and your previous amount paid is a sunk cost?2. Are you charged the difference between what you’ve already paid for the month, and you get the upgrade for the remainder of the month?3. Are you charged for the upgrade the following month and gain access to the upgrade the following month, as well?4. Biggest question: are you assigned to a completely different computer or is the system you already use upgraded? Mainly, would a person have to re-download all of their data to a new computer?
Hello Shadow gurus. I'll answer my own question, yet open to ideas on a creative project: "You are the millionth person to ask this question and you will need to wait until your subscription is available in your region". That's fair and I accept.With that out of the way: I'm looking forward to using the Unlimited plan to capture high resolution game scenes for use in animated desktop wallpapers ("still" video loops in animated game environments) that will be shared. Latency won't be an issue I think as I'll be recording from the remote machine, understanding my experience connecting to it could* be shotty.With that said, I'm on a boost plan that starts around first of next year*. Are exceptions made for creative projects where latency is accepted with open arms under the agreement to be nice and not be jerk when latency is discovered? It would sure be an interesting alternative to my poor machine in need of upgrades (lag isn't the only problem there).Thanks for taking a look and for th
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