Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 621 Topics
- 1,498 Replies
In light of the delays being announced via individual email lets all share our new projected activation time frames. Data Center- Chicago Order Date- 5/15 Projected Activation- Early July Reason Given- “Due to current events, our partners were unable to deliver your primary storage on time. Therefore, we are unable to activate your Shadow until then.”
Let's talk about activations
Hello everybody in the shadow community, We all know that these delays and all of this has made us a bit frustrated, so let’s share what we feel about these delays and about our feelings about this very late activation! Here’s what I got: I was promised my Shadow in June. As time passed, I realized there was no way, nada, zip zero chance that I would have gotten my shadow in June. On June 26th, they said we would get our shadows by the end of June, however they say the timeline they were on was May 7th. Lol. Even at the rate this is going, I’m seeing 3 days worth of activations per 2 weeks. The promised time, for me, was the first 2-3 weeks of July. If at the moment they are on may 7th, in 2 weeks they will be on may 10th. I ordered May 21st. That means I’ll get my activation in late September, if it keeps this up. I recently saw a person asking that if he ordered today, would he get it by this week? I actually starting choking and laughing. What innocence. Slapped him in
Update on Gravelines DC and Ultra/Infinite
Hello Shadow-Team, may I ask for an update on the Gravelines DC and how Ultra/Infinite is coming along? Just saying “there is no news” is a bit lame in my opinion! Why not keep us updated what is going on right now? How is building the Gravelines DC going? Are there any difficulties right now or is everything going according to plan? What are the experiences so far with the small ultra/infinite testers group? Will You acivate more preorders for stress-testing even before september/end of summer? For me its completely ok if You say You’ll need more time to test and tweak the configurations and if there will be delays because of Covid-19. No problem! But keep us informed please...throw us a bone!
I have two questions to ask
I just pre-oredered Shadow Boost on 6/25/2020. When and what day will my Shadow be activated? Once my Shadow gets activated, I won’t have to pay for that month because I paid for the pre-order, right? So, if my Shadow gets activated in July, I will have to pay for the month of August, and so forth.
I pre-ordered boost on May 24th. It is now June 25th. For almost a month I was told that my shadow would be activated in June and that I would be on the NY data center. I received an email confirming that my pre order was received and processed. Now can't check the status of my pre order. The page that showed the status of my order is gone, replaced with the page that asks me which tier I want to pre order.. Soooo am I still going to receive my activation email sometime in June and be able to play? Or did your system somehow lose my order? Jw because June's almost over and I'm reading a lot of posts from people who've been waiting wayyy longer than me who still haven't received their activation...and now your websites suddenly acting like I never pre ordered. Would really just like some kind of reassurance that I have no been patiently waiting this whole time for no reason.
Missing Subscription & Billing and My Orders info
I am in Dallas and pre-ordered shadow on 04/23. From previous posts I understand that activation should occur before the end of June. I was in the midst of a 90 day trial period which ended 06/06 but had been able to access and play my games up until 06/09. I went in today (06/14) to check on my activation status and when I select either the “Subscription & Billing” or “My Orders” tabs I get a blank webpage. refreshing either page puts me back at “My Account”. In addition, where once next to “My Orders” there was a (1), there is now a (0). I get the same blank page both in Chrome and Microsoft Edge. I noticed in another thread some one mentioned this might be because I am currently being activated but as of yet I have not received an activation email. Any help or information would be greatly appreciated as I have loved the service up to this point. thanks!
when can i get shadow?
Right when can I actually get shadow? I’ve been waiting for a while ago as I was a shadow customer in the past but cancelled it as I never got the chance to use it due to work commitments, but now I don’t I’m really wanting to get into it again, I’m currently away with work for 6 month and don’t have a gaming pc I have my iPad, this is where shadow would come in really usually as I could use my controller, and wireless keyboard and mouse to play games and keep me occupied, but it says not available until 2021 but yet I see people posting about there current shadow plan? When’s the earliest I could get on shadow? And do I actually have to wait until 2021 to use shadow?
Billed on credit card but no activation
I saw that a charge was billed to my credit card but my activation hasn’t happened yet. According to my account page activation won’t occur until July sometime. Does this mean that my activation will happen sooner than expected? Technically I don’t think that you are supposed to charge people until services rendered. At least in California I believe. Just saying.
Is shadow boost going to be more than 15$ per month in a future?
I've been thinking: Is shadow boost (mensual) is going to be more than 15$ a month. I'm not really sure to pay the annual so for now I will just pay the mensual, and I'm worried for the price, I know the Ultra and infinity plans are coming next year, but, everything can happens. Hope someone can help me with this, Have a nice day!
Is this company a complete scam - no customer service response to multiple requests
Signed up in May - was immediately billed - even though activation date was June - its June 13th and still no activation. I have put 4 tickets in thru the “customer service” portal with out a single response - what the hell is going on here
Hello! I orded Shadow Boost around 6 days ago. And i searched through the whole internet for information about Shadow activation times. I read a post that said it was 0 to 15 days. But that was from 2018 so i dont know if that is still the case. On https://account.shadow.tech/order-tracking it will say: “Available in August 2020”. By reading that i was completely confused… Is it 0 to 15 days until activation? Is it activated in 2020? I am really confused and i hope somebody can reply to this with info about account activation. Thanks! (Btw I live in the netherlands, maybe it will help)
Subscription states my membership already started but shadow is not activated yet
I pre-ordered my shadow May 2nd. I checked my account today to see that my subscriptions starts on June 9th, so I assumed that my shadow is already activated. According to the shadow software I am still awaiting for my system to activate. Is this what’s supposed to be happening? Just a little confused.
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