Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 607 Topics
- 1,485 Replies
If you are asking about activation's, **please** read this (and then the FAQ)
Hello, You my friend must be here because you have one and only one important question! ‘When on earth will I get to use my amazing Shadow Boost?!?!’ Well now that you ask, good question. There are a few different answers to this I will make it a bit easier to understand for you for now. And I will update this as best I can. If you are in the United States, click the spoiler below for times and updates. US ACTIVATION TIMES as of 5/28/2020: For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 Interested to learn why its taking so long? You can check out this article about the impact COVID-19 is having on Activation t
New Badge Deadline?
Just curious, was the deadline set for 12PM PST (3PM EST) or 12PM EST (9AM PST). I checked the email and I got it a little after 12PM/Noon yesterday but I know their main US area is in California, not even taking the Europe side into the equation. If its based on eastern I'm assuming I missed it, but if it's PST, I might have just squeezed by. PS. If this is the wrong spot or has already been answered I apologized. Just caught this on my lunch break and was trying to hurry up and register. I have been a sub going into my 2nd year and I'm a discord booster. Though I doubt subscription or discord has anything to do with the getting the badge, would be nice if it does though. (If I missed out, lol) Good day all, catch ya when I'm off later tonight!
Hello! I orded Shadow Boost around 6 days ago. And i searched through the whole internet for information about Shadow activation times. I read a post that said it was 0 to 15 days. But that was from 2018 so i dont know if that is still the case. On https://account.shadow.tech/order-tracking it will say: “Available in August 2020”. By reading that i was completely confused… Is it 0 to 15 days until activation? Is it activated in 2020? I am really confused and i hope somebody can reply to this with info about account activation. Thanks! (Btw I live in the netherlands, maybe it will help)
Waiting since November 1st, 2019 (Boost)
Hi all, I really hope someone can help me here. I preordered a Shadow Boost on October 30th, 2019 together with a Ghost and additional storage (256 GB). I was charged for all three at the time. Since the Ghost and the additional storage did not show up on my preorder page and were not included in my order, support advised me to cancel my order and place a new one - which I did. When ordering for the second time (on November 1st) it said on the order page that I had enough credit in my account and I was not charged again. All three products did now show up on my preorder page A few days later, I got refunded 14,99€ on my CC. And then I waited. On March 12th, 2020 I contacted support. They told me that everything was fine with my order but could not give me an exact date. I waited again. On April 17th I contacted support again. On May 8th they told me, that I will be activated with top priority. 20 days later, I’m still waiting … Is this normal? Is there anything I can do?
Upgraded Tiers (US Launch)F.A.Q.
Thanks for your interest in our Ultra and Infinite tiers!Both the Shadow Ultra and Infinite plans will be offered to a limited number of users next year. You can sign up for our Shadow Ultra & Shadow Infinite mailing list here: https://shdw.me/ultra_inf_list Please take a look at the screenshot below for our hardware specs. You can find this information here: https://shop.shadow.tech/usen/pre-order Keep in mind that the availability date is subject to change and may depend on your location. Please make sure that you select the state you’re in for the best approximation. General FAQ What if I sign up for the Shadow Boost annual commitment, but want to later change to Shadow Ultra or Infinite?Currently, Shadow Ultra and Shadow Infinite are not available. When they become available in your region and you are eligible to select them (depending on limited volumes) you will be able to do so via the account page.When will Shadow Ultra and Infinite be available?Shadow Ultra and Shado
Outstanding activations of Shadow Ultra/Infinite in Europe for summer
Hi, last year in autumn I pre-ordered a Shadow Ultra as an existing customer (from Germany). Unfortunately there were problems and the activation of my package was postponed to early summer. Now it's the end of May and next week the summer officially begins. Unfortunately, I haven't received any updates as to when I can expect an activation. I have absolute understanding that further problems or the COVID-19 crisis might cause the whole thing to be delayed. However, a little more transparency would be desirable, when it finally goes on. Hence the question: When can I expect my Ultra to be activated?
Hello all, I’m moving to New York from Chicago later this year and I was just wondering what the policy on switching my shadow to a different datacenter would be. I bought the 1 year package so I am kind of locked in. At the time of buying I had no idea I was going to have to move. Now that it’s set in stone and locked in I was just wondering if I could have my shadow moved. Thank you!
You should take Shadow to Latin countries. many people would love Shadow
Many people in Latin America would love Shadow, because in Latin America we do not have a service of this quality, so it would be very good so that the community grows much more, many do not have a PCgamer and want to play video games.
Are we at any point gonna be allowed to change the shadow we have through the middle of a year purchase. Like what I mean is I bought boost for a year and I have used it for about 4 months and I enjoyed what I got. I wanted to upgrade to ultra but I also don’t want to be paying for both at the same time so I wanted to know if it would be possible to change my boost into ultra even thought my year of boost is not finished?
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