Activation, Account & Billing
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- 607 Topics
- 1,485 Replies
Shadow not activated - still paying money
I have no idea what this team is even doing at this point. My order was mid-March, I am yet to wait for my Shadow to activate. Which is fine… I can wait. There is an order to which first-come-first-serve. Fine by me. BUT:: WHY ARE YOU FUCKING BOOKING MONEY FROM ME MONTH AFTER MONTH FOR NO SERVICE? I cant even tell at this point. The ultimate kicker is.. I am on Boost level, which is 14.99€. THEY BOOK 9.99€ FROM MY ACCOUNT EACH MONTH. I guess its what you can call “a tribute to progress”. I probably have to think of it like a Patreon Subscription to some Indi Startup. GUYS - GET. YOUR. SHIT. TOGETHER.
Waiting since November 1st, 2019 (Boost)
Hi all, I really hope someone can help me here. I preordered a Shadow Boost on October 30th, 2019 together with a Ghost and additional storage (256 GB). I was charged for all three at the time. Since the Ghost and the additional storage did not show up on my preorder page and were not included in my order, support advised me to cancel my order and place a new one - which I did. When ordering for the second time (on November 1st) it said on the order page that I had enough credit in my account and I was not charged again. All three products did now show up on my preorder page A few days later, I got refunded 14,99€ on my CC. And then I waited. On March 12th, 2020 I contacted support. They told me that everything was fine with my order but could not give me an exact date. I waited again. On April 17th I contacted support again. On May 8th they told me, that I will be activated with top priority. 20 days later, I’m still waiting … Is this normal? Is there anything I can do?
Getting charged for services that I currently dont have access to
As header mentions I have been charged, but nothing is listed on my account. No active subscription, just the same layout for buying the subscriptions as if I had never made an order. Checking my bank statement however it did go through. When can I expect to be activated ? Does it mean I'm currently in the queue if I have been charged ? Thanks to whoever takes the time to respond.
Possible to change the date of payment?
Hello! I've been activated on the 23rd of April, which is awesome ofcourse, but I always get my salary on the 24th. I am sure I can pay on the 23rd as well if not possible… but I think I'd prefer if it could be changed to the 24th, especially since I want to change to a yearly plan.
New Badge Deadline?
Just curious, was the deadline set for 12PM PST (3PM EST) or 12PM EST (9AM PST). I checked the email and I got it a little after 12PM/Noon yesterday but I know their main US area is in California, not even taking the Europe side into the equation. If its based on eastern I'm assuming I missed it, but if it's PST, I might have just squeezed by. PS. If this is the wrong spot or has already been answered I apologized. Just caught this on my lunch break and was trying to hurry up and register. I have been a sub going into my 2nd year and I'm a discord booster. Though I doubt subscription or discord has anything to do with the getting the badge, would be nice if it does though. (If I missed out, lol) Good day all, catch ya when I'm off later tonight!
If you are asking about activation's, **please** read this (and then the FAQ)
Hello, You my friend must be here because you have one and only one important question! ‘When on earth will I get to use my amazing Shadow Boost?!?!’ Well now that you ask, good question. There are a few different answers to this I will make it a bit easier to understand for you for now. And I will update this as best I can. If you are in the United States, click the spoiler below for times and updates. US ACTIVATION TIMES as of 5/28/2020: For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 Interested to learn why its taking so long? You can check out this article about the impact COVID-19 is having on Activation t
Upgraded Tiers (US Launch)F.A.Q.
Thanks for your interest in our Ultra and Infinite tiers!Both the Shadow Ultra and Infinite plans will be offered to a limited number of users next year. You can sign up for our Shadow Ultra & Shadow Infinite mailing list here: https://shdw.me/ultra_inf_list Please take a look at the screenshot below for our hardware specs. You can find this information here: https://shop.shadow.tech/usen/pre-order Keep in mind that the availability date is subject to change and may depend on your location. Please make sure that you select the state you’re in for the best approximation. General FAQ What if I sign up for the Shadow Boost annual commitment, but want to later change to Shadow Ultra or Infinite?Currently, Shadow Ultra and Shadow Infinite are not available. When they become available in your region and you are eligible to select them (depending on limited volumes) you will be able to do so via the account page.When will Shadow Ultra and Infinite be available?Shadow Ultra and Shado
Are we at any point gonna be allowed to change the shadow we have through the middle of a year purchase. Like what I mean is I bought boost for a year and I have used it for about 4 months and I enjoyed what I got. I wanted to upgrade to ultra but I also don’t want to be paying for both at the same time so I wanted to know if it would be possible to change my boost into ultra even thought my year of boost is not finished?
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