Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
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If you are asking about activation's, **please** read this (and then the FAQ)
Hello, You my friend must be here because you have one and only one important question! ‘When on earth will I get to use my amazing Shadow Boost?!?!’ Well now that you ask, good question. There are a few different answers to this I will make it a bit easier to understand for you for now. And I will update this as best I can. If you are in the United States, click the spoiler below for times and updates. US ACTIVATION TIMES as of 5/28/2020: For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 Interested to learn why its taking so long? You can check out this article about the impact COVID-19 is having on Activation t
Upgraded Tiers (US Launch)F.A.Q.
Thanks for your interest in our Ultra and Infinite tiers!Both the Shadow Ultra and Infinite plans will be offered to a limited number of users next year. You can sign up for our Shadow Ultra & Shadow Infinite mailing list here: https://shdw.me/ultra_inf_list Please take a look at the screenshot below for our hardware specs. You can find this information here: https://shop.shadow.tech/usen/pre-order Keep in mind that the availability date is subject to change and may depend on your location. Please make sure that you select the state you’re in for the best approximation. General FAQ What if I sign up for the Shadow Boost annual commitment, but want to later change to Shadow Ultra or Infinite?Currently, Shadow Ultra and Shadow Infinite are not available. When they become available in your region and you are eligible to select them (depending on limited volumes) you will be able to do so via the account page.When will Shadow Ultra and Infinite be available?Shadow Ultra and Shado
Are we at any point gonna be allowed to change the shadow we have through the middle of a year purchase. Like what I mean is I bought boost for a year and I have used it for about 4 months and I enjoyed what I got. I wanted to upgrade to ultra but I also don’t want to be paying for both at the same time so I wanted to know if it would be possible to change my boost into ultra even thought my year of boost is not finished?
Hello all, I’m moving to New York from Chicago later this year and I was just wondering what the policy on switching my shadow to a different datacenter would be. I bought the 1 year package so I am kind of locked in. At the time of buying I had no idea I was going to have to move. Now that it’s set in stone and locked in I was just wondering if I could have my shadow moved. Thank you!
You should take Shadow to Latin countries. many people would love Shadow
Many people in Latin America would love Shadow, because in Latin America we do not have a service of this quality, so it would be very good so that the community grows much more, many do not have a PCgamer and want to play video games.
i have a question about my activation so i bought it on The 5th of may and haven’t receive it yet but i looked on the discord and i see is this Shadow Boost Activation Times all times are estimations, subject to change, and should be calculated based on order date For orders on 5/26/20 or later: California (SV2): Activation by June 25th 2020 Chicago (CH1): Activation by July 23rd 2020 Texas (TX1): Activation by July 23rd 2020 New York (NY1): Activation by July 23rd 2020 For orders on 5/25/20 or before: California (SV2): By end of May 2020 New York (NY1): By end of June 2020 Chicago (CH1): By end of June 2020 Texas (TX1): By end of June 2020 so would it be in the middle of june maybe?
No 'My Shadow' tab in account page for Ultra and Infinite
Hi, For Ultra and Infinite users there is no 'My Shadow' tab on account page. Because of that it is not possible to reset my Shadow by myself. It's also not possible to add additional storage and a Shadow Ghost when these are available. Could you please tell me when this will be be possible? Thanks, Gentle
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