Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 571 Topics
- 1,421 Replies
Created account nearly 2 hours ago, still in the “waiting for activation” phase. Very little faith in a company that does not honor their commitments. It should not take so long to spin up a new instance, it's not like resources are configuring manually. Preparing to cancel if this is not rectified within the next 30 minutes.
Shadow shouldn’t be raising it’s prices if the service isn’t getting better. They say that they are constantly under maintenance & moving towers into new buildings. If 8/10x i get on i can’t play anything because my shadow is performing so poorly then why is the price of shadows services rising? It’s only gotten worse since i’ve had it. When i was paying less, it worked better. Idk, doesn’t make much sense to me. Seems like they are avoiding speaking to me about this as well, every time that i create a ticket they try to troubleshoot & avoid answering any questions i really have. Other than that i only get apologies. One more thing… There still isn’t a new version of the shadow app for the new version of mac (idk about windows). I’ve been using the shadow beta app since summer 2021. It’s smells like disrespect
I just renewed my subscription after it was on hold and I was logged in. Then saw that I can finally purchase storage so I bought it. Do I have to wait to migrate to the new data center and is the storage upgrade a brand new drive instead of replacing the current D drive and losing all my valuable important files?
Hello, my payment processing which I’ve used for the past few months seems to not be supported any longer. Is it possible to hold cancelation of my shadow for longer than 4 days in order to find a payment method that you will accept? Please any information on holding this would be greatly appreciated.
There’s several additional games and programs I’d like to install but simply can’t due to space constraints. Some games take up to 80 GB. That takes a big bite out of a 256 GB drive. I need at least one additional 256 GB drive to install the rest of the games I’d like to play. Is there any word on when we can expect additional storage to be made available?
I cannot disconnect my old paypal, add new paypal or add credit or debit card cos I’m not in living in the region of where data center is located. The issue is that it seems paypal is no longer an option to pay for shadow??!It used to be fine for more than a year. I have shadow since november 2020. And paypal used to work.But now since I live in a different country. I’m locked out of paying for shadow. My datacenter is around Germany, originally was in Amsterdam. I tried my bf’s card(he is in America and I’m in Europe) and it didn’t work either… Well cos of location. Idk what to do?Questions:Why does this even matter to you shadow ? You want my money?! Just let me pay from whatever I have!And why does it matter where I live if you don’t have that many datacenters? I love shadow! And you love when your customer like me pay you for enjoying good service!I never had an issue that bothered me before, but you seem like you do now? What’s wrong, shadow? You don’t want loyal customer’s money?
Hi,I mainly use shadow for gaming and some of the newer releases I am playing have gotten to chonky to fit on the 256 gigs offered with Boost. Is there any news on when memory upgrades will be available for the CA data center?
When I try to cancel the website gives a pop up at the bottom that says “oops something went wrong”. I need to cancel today before my subscription is renewed tomorrow. Seems very shady. Can someone from support cancel it for me here? I already contacted support but they never reply. Might have to get lawyer involved.
I’ve just signed up, and I’d like to avoid auto-renewal because I’ve got a habit of signing up for things and forgetting about them. Hopefully won’t happen here, if it works well for me, but I’d still like the option to stop myself from forgetting and getting charged.Thanks!
I joined Operation Reboot with reset of the VM option when it was announced, then i got a mail that i will be moved on the 18.02.2022.On the 18.02.2022 i got another email that they gonna start on this day and it will take a bit of time until mid march, to migration everyone.Now i noticed that my Shadow has an german IP which is located near Frankfurt am Main, so i think i already got migrated to Limburg?Then there are two other questions if i was already migrated:Why wasn’t my Shadow reseted as announced?Will there be additional Storage available after everybody got migrated?
Activation is the process your Shadow goes through in order for you to access it. This includes assigning a GPU, CPU, storage drives, etc. for your Shadow. Activation times: What you should knowActivation times are based on current wait times and availability of resources. Wait times can increase due to resources becoming available at a slower rate. During a delay, activation times depend on available components, employee resources, data center capacity, and how many other Shadow users are waiting that ordered before you. As all these variables change on a day-to-day basis, we do our best to project the most accurate time for activation wait time.Getting ready to use your Shadow Once your Shadow is ready for use, you’ll receive an email confirmation. In the meantime, you can sign in to your account page and download Shadow onto your devices before it’s ready for use. This way, you’ll be able to quickly set up your Shadow once it’s been activated. Tracking your Shadow’s activation progr
You can find your subscription period in your Account Page: https://account.shadow.tech/. Shadow is a monthly recurring subscription so each payment will be due on the same day each month. Your subscription also won’t start until your Shadow has been activated so you won’t be losing any paid billing time. For example, if you purchased Shadow on April 21st, 2020, and your subscription wasn’t activated until May 2nd, 2020, your subscription will go from May 2nd until June 2nd and you won’t be charged until June 2nd. If you’re on a monthly subscription, you will also have the ability to cancel your subscription through your “Subscriptions & Billings” tab. Once you initiate the cancellation request, your subscription will be cancelled before your next invoice is set to be sent out. You will get to use Shadow for the paid amount of time. For example, if your subscription is for May 2nd to June 2nd and you cancel your subscription on May 21st, you will be able to use your Shadow
Storage is available for purchase through your account page under the “Subscriptions & Billings” tab starting April 23rd, 2020. However, once storage on the data center has run out, you’ll no longer be able to add additional storage to your account until more is allocated or someone gives up their additional storage. When additional storage becomes available, you will be able to add/remove increments of 256GB to your Shadow via your account page, up to a total of 2 TB of additional storage. Storage is charged per month. Once your order is confirmed, you must shut down Windows and reboot it in order to activate your additional storage on Shadow. You’ll find all additional storage on the D Drive on your Shadow. We highly recommend backing up your data on any extra storage you’ve purchased just in case you end up removing the storage.
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