Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 527 Topics
- 1,371 Replies
Hello fellow Shadowers and support team!I own a Shadow account located in Germany (or I guess Amsterdam, by checking here https://status.shadow.tech/)So, I am moving from Germany to France and I want my datacenter to be there.Can I have 2 shadows accounts, one In Germany and one in France and keep them both? The idea is to buy a second account located in France, test it out and if it behaves well, then leave the Germany one and keep the France one.From what I understood, switching account it’s impossible, and it’s not really an option for me anyway.Can I own 2 shadow accounts?
So I just paid for this service after seeing how quick and easy it is supposed to be. Decided to switch from GeforceNow after seeing it advertised and recommended by a friend. Now that I have paid for it, and it told me it would be ready in 3 hours. Now I see a lot of people are having the issue with this “delay” happening before they can access it. So now my 3 hours have passed and I am still waiting. This is false advertising in my opinion. You don’t advertise 3 hours everywhere, and then all of a sudden after the deadline has passed get to change my time frame to a longer one. I see your terms and conditions say that you are allowed to. But they do not say you have the right to after the deadline has passed. This is a shady practice I would say. Judging by the amount of post I see here about the exact same thing, you all do this a lot. If you do not have the capability to keep up with your markets demands then why advertise like you do just so they will buy what your selling? Needle
Dear Shadow,I've been using Shadow now for a good solid year with a yearly subscription.I signed in to Shadow due to the fact of having this neat set up which I can take where ever I go and still having decent performance with my own Virtual PC on whatever device.Mostly I'm using an Intel NUC mini PC to connect to Shadow to play games, but during travels I would use my Chromebook for some normal administration work.So far I've been a real fan of the concept and how it worked.However… Now, since the price increases significantly, and I need to sign in for subscription renewal, I wonder if it's still worth it.The machines are not being upgraded, service and communication went down the drain for large part of the year (since the big announcement) and it doesn't seem to improve soon.Isn't it just cheaper now to buy a laptop with fairly decent specs?Example: Asus ROG Strix G15i5 10th Gen, Nvidia RTX3050, 16GB RAM, 512GB SSD > around 1000 eurosSo lets say I keep it for 4 years, that's 100
I am trying to connect to my Shadow via the app for iPad OS. After waiting on loading screen with the message “Waiting for Video” for a minute or so, the app is always returning to the app home page. I have tried shutting down my Shadow, waiting for ~15 minutes, and then attempting to reconnect, only to achieve the same results. I tried troubleshooting my internet connection based on the help article here: https://help.shadow.tech/hc/en-gb/articles/360011196119, though maybe this is out of date? All of my results were above the minimum requirements. I’m not getting any error message from the app, so I have no idea what is causing the connection to fail. Any advice here short of a full Shadow factory reset would be much appreciated.
i was told id receive my shadow in under 5 business days its the 5th day now and still haven't heard from anyone. the only thing that happened was that they delayed it even more. it just stinks because it was portrayed to be a quick and easy thing when it hasn't been.
Do not promise my shadow will be activated in under 72 hours if that is not the case. When I first ordered it said my shadow would be active in under 72 hours. Then it changed to under 5 business days. Now the date is December 31st. Delays are fine but do not promise such a quick delivery date if that obviously isn’t the date. That is blatant false advertising, and I’m considering cancelling my order because of this. Just be honest. Just last week it said “by December 31st” and then suddenly it changed to “in under 72 hours” meaning they knew it would be ready by the initial date but changed it to 72 hours to draw in more customers. Not cool.
So, i wait now almost 2 years for my activiation and i know the situations around that company right now but it would be great to have any timeframe of the activation. Can you give me/us some hints or clues when we get our activation for that? Location: GermanyServer Location should be: Amsterdam There are no updates or anything for the estimated time and that is not ok. I repeat ALMOST 2 YEARS. Regards, Patrick
Just got my Shadow PC built yesterday. I noticed higher latency and I was surprised to find out that the Chicago Data Center is not up and running. I live in Michigan and it appears I have been moved to Dallas or New York. Just curious if anyone knows what is going on and what to expect in the future. The latency currently isn’t ideal but in the short term is fine, but I still would like to eventually have a Data Center closer to me.
Hi there,i’m waiting for the availability of additional storage. 256 GB is not contemporary any longer. On my account page the buyable storage is remarked as “sold out”, the last entry of this topic is written on June 2021. Is there something ongoing? Is there any timeline you can publish here?Thanks for answering my question and i wish a nice day?
Hi, my icome varys (comes in on different days of the month) what would happen if my funds come in after my shadow due date?is there flexibility in this? i don’t want to lose it cos my pay is days/weeks late.or can i pay off (card payments) on a month that i get payed late? just asking for peice of mind really.chris
hello guys 1 week ago i reveiced my Shadow after 6 months i have been waiting for a long time and i payed with my credit card for 1 month and there is my question,after this month my shadow will finish? or will automaticly renew? i just dont want to lose my account and wait a long time again
Well, I am writing this with absolutely zero hope for a solution to be found here but as I am apparently not allowed to discuss this on the Discord and support has been less than helpful. I am now trying a new avenue. A simple search here or on the Discord server can show you that people are being randomly banned for crypto mining who very well might not be. I know I for one was not, and any simple look at my Shadow would show that. Not really sure what else there is to say. I turned my Shadow off the night before, woke up the next day and napped at some point. Around 1 p.m. I received an e-mail saying that “forbidden activity was detected” followed by a ban about 30 minutes later saying that I was stopping Shadow from turning off. My Shadow was not turned on, nor did I ever do anything to stop that. Obviously I believe this to be an error and I see a lot of other people having the same issue. Despite that support sent me an accusatory response basically calling me a dirty crypto miner
Hi,I’m working in France, and my company wants to subscribe to shadow for all employes, but we havn’t been able to get in touch with anybody from the sales department.I’ve asked to the support line, and they gave me an email, but I never received any response and even when I try to bool a meeting on your app, there wasn’t anybody showing. Is there any other way to contact the sales ? Thanks
Hello, I'm requesting a refund since I was only able to properly use the service for like 24h and then it started stuttering on it's video after 10 or 15 min of logging into shadow, I have checked everything and still stutters and freezes for no reason, I have also tried GeForceNow or Xbox Gamepass cloud service that requires the same amount of network capabilities and never had one issue so it is not an internet issue or my peripherals.
Application type (Windows) Shadow Client Version (Official) Datacenter location (Chicago) No response to my replies to my first ticket as well as my second ticket today. Graduated levels of frustration.At this point, I just want my access restored through the file explorer so I can get the files I need and close my shadow account after 5 years.I understand that the company is going through a lot of changes, but as a customer, I've had to put forth around 8-10,(a 500% increase VS the past 4 years combined) support tickets this year, my price raised, and I'm getting less and less service. I'm paying for a service, and I've outlined avenues of compromise on these issues to accommodate the amount of shifts occurring internally, but they've been disregarded.It is not on the part of the customer to accommodate your company's internal shifts, and if it does fall on the customer, it's an even less sustainable business plan than previously.I have had 2 months now at the new price, whic
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