Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 618 Topics
- 1,498 Replies
No access due to backend conversion
I haven't been able to access my Shadow VM for over a week now (member since 2019) due to an “internal billing system conversion for legacy customers”. I have a ticket open and “on hold" with no ETA provided.While I understand issues arise with major backend changes, it's pretty bad when there has been no updates. Could you imagine if your internet provider or Netflix “lost your account” but still billed you and only said “sorry, we are working on it" for over a week? That's pretty unacceptable and I'm really disappointed with Shadow at this point.I'm now asking for help in a public forum because every reply to my ticket has been “sorry, we are trying to figure it out and working it on a case by case basis".
Hi, I have registered an account with Shadow today. I’m not very happy with the software and I would like a refund for this months’ subscription. I have signed up for around 3 hours and the games have been incredibly laggy, even though I have good internet and a fairly modern PC. Please can you advise how long it will take to receive a refund or who I need to contact about this. I won’t take any bs excuse that I have ticked a box to say I will not get a refund. I know my consumer rights and if I’m not happy with a product, I should bloody well be entitled to my money back. Thanks,
Can't log into my sso shadowtech
Tried logging into sso.shadowtech to upgrade my shadow pc, tells me i have wrong email/password combination even after resetting password twice. Decided to contact support with a ticket, they tell me that the website is under renovation (which is a lie because my friend who is next to me logged in just fine) then redirect me to log into the main site. So I log into the main site and can do nothing because the admin panel doesn’t let you upgrade anything from it. Now the next problem is I get logged into the EU shadow website even though I use the Oregon datacenter. Please Shadow, give me a reason to keep using your services because I’ve already had to reset my VM three times because of all your faulty ass updates. Thanks
Payment of £32.98 was taken twice! So £65.96!
I have subscribed too shadow for a few months now but recently let the subscription run out as i couldn't really afford it, still can’t really lol. I figured with what money i have ill re-subscribe.. Little did i know they was going to take the payment twice! No doubt this is going too take a week or something too resolve and actually see my money back and has now left me quite frankly screwed without money, so nice one guys love getting screwed over.
Unable to save payment information, preventing me from buying Shadow PC
Hi, I’m currently facing an issue where adding payment information is broken. I am not a Shadow PC user, but I am interested towards becoming one but this issue, or bug, is preventing me from doing so. I am simply wondering if this is a concurrent issue where more people are facing and if there’s any way I can deal with this situation. Thanks.
I want to request a refund. Shadow is not stable at all for me. I have a 100K Internet Connection and effectively no game runs smoothly. I've already measured my internet a thousand times and got a ping of 16MS so it doesn't bother me. I've already emailed you enough proof and it's enough with your excuses. I want a refund now.
I am trying to upgrade to power but can’t.I live in IrelandWhen I log into shadow.tech, this is what I see: So I am on en_GB siteThere is three different currencies used on this pageWhen I try and upgrade I get a Dutch message saying the VAT can’t be properly calculatedThe billing address is correct outside of the country which is Netherlands and I can’t change itSupport ticket so far remains unansweredThe chatbot is entirely uselessSo what can I do to get the upgrade?
I just bought shadow, I attempted to log into the account it was purchased on, and it failed to login. When I logged into the account, it said that I have no active or pending orders and or subscriptions. I then checked my bank account, and it was just charged for $32.97. This is unacceptable.
Unable to purchase shadow due to error.
I have the cash on my card, but it seems like whenever I press pay. I constantly get a message stating the purchased error ed. I can't buy other things perfectly fine EXCEPT this. (Yes, I've contacted support. It's been the same thing so far. Currently waiting for another response.)
My shadow was cancelled for no reason
Please i need help, my shadow was cancelled for no reason, I didnt cancel it and I paid my last bill, this will be the LAST time i use shadow if i cant get it back. My shadow was banned at one point for a false crypto flag and i bad to redownload everything and it was awful, I really dont want to have to do that, instead i'll probably just buy myself a new pc and be done with this crap
shadow power upgrade pre order
I got today an e-mail with my activation link to get shadow power upgrade.but when I click the link it wil zend me to internet I come at a page where I can select two options 1 shadow normal 2 shadow poweri select number 2next it Will ask me to sighn up an accaunt or log in if I already have an accauntso I try to sighn in to my accaunt then it Will say legacy accaunt cant do it by this wat the have to go to page : and with a link press here I do press here and then it goes to my normal accaunt page where I cant do annything please can you help me beacause I have ontging on a pre order that wont work. plus I pre order something and then it wont work so why pre order?plus I cant make a new accaunt because of the payment methot you can only chose for credit or debit but whe use iDeal in the netherlands.Please help me
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