Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 521 Topics
- 1,363 Replies
I get this kind of post has been made a bunch already, but i’d like a bit of transparency. I ordered on March 15th from the Chicago Datacenter, and my order page says that my order should be ready by July 30th, however July has obviously passed. I used the support bot on the website, and it says that it should be activated by August 26, 2021. Which, has well, clearly also passed. I get there are things going on and changes are being made with the company, and I understand that others have waited years, so I don’t mean to seem “impatient”. I would just like some clarification on if my order page will be updated, or the bot response will be updated. Maybe some information about the chicago datacenter. How are activations going at the moment for that datacenter? When would be an estimated guess for things getting back on track? I emailed support and was told to check the weekly activation updates, yet one hasn’t been made in months, so basically I have no information, and I really don’t k
I had Shadow for almost a year until a billing error in August, but when I first pre-ordered in mid-2020 I was able to access my Shadow Desktop in less than 4 weeks, then after a few months Shadow just wasn’t working right. After I lost access in August of this year(2021) I did a new pre-order only 2 weeks later and it says I have to wait until New Years Eve. This “next chapter” for Shadow seems to be much more of an abandonment than a step forward in any sense. -Better communication from your teams? Seems like half of your employees got fired. -Weekly Updates? Haven’t had a single update since June, and it was from someone who doesn’t work at Shadow anymore. -Get access to Shadow faster? I’ve seen nothing but complaints in this community forum about people having to wait LONGER than what they were promised.At this point, I’m close to cancelling my pre-order because it seems like it’s not worth it anymore. Doesn’t even seem there are any people working at Shadow anymore, just automated
Just ordered a month shadow boost, it shows I can access it in 3 working days, but I saw the activation update says they paused the activation. So what’s the situation? Can I access shadow in 3 working days?(I bought this for halo infinite beta and battlefield 2042 beta)
I’m gonna start off by saying: This isn’t Shadow’s fault. At least, not entirely. It’s just a bit strange that I ordered my Shadow upgrade 23 months ago, and there’s been no news on it. I get it, there’s been shortages of parts and internal problems over the last couple years, but I just wish there was more transparency, I guess. The date keeps getting pushed back, but I’d honestly prefer a simple “To be confirmed” instead of seeing the date get pushed back to late 2021 (for example), then just seeing 2021 pass by with no sign of shadow in sight.
I was logged out of Shadow today and prompted to update my payment information.I updated my payment information (and checked and can confirm there are no late payments). After hitting save, it now says “No active subscription” and the only call-to-action shown to me is to ‘pre-order’. I need to access my work files, but have no means of booting up my PC. After researching why this might be the case, it’s because of the shift from Shadow Boost to “Shadow” and the increase in price. I had not seen any of the “Action required” emails b/c they got auto-sorted into Gmail’s Promotions filter. The language in those emails suggests that my account has been completely deleted and all my data is now gone.I’ve already submitted a Customer Support ticket but would REALLY appreciate if I can speak to any Shadow support employee directly to resolve this and get access to my local files on my account. I’ve been a user since like 2019 -- I’m hella sad right now if I lost everything.
Hello,I was thrilled to get my activation 5 months sooner than I was expecting, but 2 problems have arisen -1st - The next payment date is due on the 27th of the month, this is a problem for me as traditionally by the 27th I wont have the funds in my account to pay for the service. I would like my payment date to be earlier in the month, preferrably the 2nd or 3rd to ensure there are no payment issues between us.2nd - I use Shadow for sim racing with a g920 steering wheel. for the past week I have had problems with usb forwarding and ultimatly it’s meant I have had no purpose to use the account. This issue is still ongoing and if not fixed soon, I may be forced to cancel my subscription (This is something I do NOT want to do as I will have to sell my steering wheel too as I don’t have a machine which can run games).Because of these reasons I was wondering if you would be able to provide me with a new payment date of 2nd or 3rd October and then remain at this date for the following mont
I ordered Shadow today and it said that I was not going to get access until October 28! That is ridiculous in my opinion! I ordered Shadow thinking that I would be able to get it the next day but I have to wait for over a month! Why is this? Shadow can you fix your stuff? I was really hoping I would be able to play Half Life Alyx soon, but that is out the window. I can tough it out but I really don’t want to.Please say this this is not the actual date and that I will get it earlier!
IT makes no sense to me what so ever. To send me a email saying your shadow pc is ready just log in and bla bla blah. Shit still aint ready and i still cannot get into the damn pc, So why send me the damn mail when its not even close yet. arrrrghhh this company is driving me crazy
I didn't have the funds twice in a row to pay for Shadow automatically but now I do. However, when I go to pay my bill it will not accept my current card or any new one.Will the system try to charge my account a third time or will it simply allow my subscription to lapse?I've also tried and failed to get ahold of any support besides the bot. Is this normal for daytime US hours?
i saw a topic from another user about his shadow boost activation. He shared a screenshot showing he ordered Shadow Boost on august 26th 2021 and his esimated activation day was the same day. August 26th 2021. now I am wonderingwhy my activation date was the 30th of August, although i ordered in january this year. Now i got the information, that my Shadow Boost activation will be happen before the 25th of November and i am wondering if the user i told about will get his shadow sooner the me, even when he ordered way later than me.
So I recently had just ordered the standard 29.99$ shadow boost off of the website and have been waiting for maybe like under 7 ish hours I’m pretty sure, looking back and forth through my emails and like the internet trying to find answers (Couldn’t find any unfortunately) and I was just wondering if anyone could tell me how long the wait time would be or give me an Idea of when shadow rolls out activations on chicago servers. Armani -
No one wants to pay for something and not receive what they paid for. When will the moving dates end?? So say this company has gotten thousands of new users recently and it's not giving ANY of them what they paid for. What if they keep doing this for 2 years to come? No! There not going to say "Pay us and we will play and use your money while we tell you to wait indefinitely." and just get away with doing that. THAT'S BUSINESS 101 So who thinks making a petition of everyone that feels shadow has done them wrong is a good idea?
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