Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 621 Topics
- 1,501 Replies
So i plan on giving Shadow a try, recommended from my brother since i cant afford to buy a pc outright, however bein in NY, the pre order status says avaliable by oct 23 2021, will it really take 7 months or whatever it is, to access my shadow? I mean in that time i could save the money up for gaming pc
Shadow Boost Activation 10/1/2021
Just ordered a month shadow boost, it shows I can access it in 3 working days, but I saw the activation update says they paused the activation. So what’s the situation? Can I access shadow in 3 working days?(I bought this for halo infinite beta and battlefield 2042 beta)
Cant update payment information?!
What’s going on?!I recently had to change my card number and just got a declined payment due to Shadow trying to use my old card. Went to go update info but keep getting “Something is Wrong” when in fact everything is right! It’s asking me to check my billing address but everything is the way it should be. Why is this happening? Someone help please!
Is it true Shadow mines crypto currency while not being used?
Hi all, I’ve heard ‘through the grapevine’ that Shadow servers mine crypto while users are offline. Is this true?If so, why wasn’t this advertised better when signing up? It is definitely something that would make me think twice of staying with Shadow.Is there an opt-out option maybe?Again, these are just rumours I’ve heard, so don’t bite my head off if it’s all untrue.
So my shadow £17.99 after 2 and a bit years is now nearly double the price monthly £32.50. With it seems no increase in specs or service at all and an outstanding upgrade dating from 2019.How is a doubled cost justified by the company when there is no addition of service or specs? What price is expected for the ‘elusive, upgrade that was £24.99?… £50? Your present customers weren't given options with your new pricing or a range of plans for customers. Just an agree to this price or service will terminate at end of billing cycle. Thanks for coming now off you go. I for one am disappointed and look forward to any reply
Help! "There is no validated email on this account"
Hello! After purchasing Shadow with the Power Boost, I’ve installed the app on my pc. however, upon attempting to sign in via the log-in page opened by the launcher; I am given a page that states: “There is no validated email on this account” after signing in. This is strange as whenever I sign in outside of this page, I get no such errors. Additionally Brave additionally states that “This Page is Missing” whilst on the error page in question.
New update on activations?
Hey there.I’m sure this is the N’th new thread about this topic, but I would really like a new update on activations (for me in Amsterdam). Weekly updates are still promised but the last update was 2 months ago. The activation date in my account has now passed and I would like my Shadow activated or a new estimate.Thanks!-Nick
Looks like you’re having billing issues on your end. My bank shows no authorization attempts against either of the cards I tried to use. Attempts to get in touch with support have failed.I can’t even login to download my save files. If you delete my account, assume you’ll never see me as a subscriber again.
Shadow hardware upgrades
On 5 October I was billed for my first payment under the new pricing structure. going from $12 USD to $30 USD. While I understand the need for this price increase it does bring up a concern. I was fully prepared to transition from Shadow Boost to Ultra when it became available. My logic was (and is) that $360 a year would still be less than I’d likely spend on PC hardware upgrades over the same period of time and the hardware on Ultra was more than adequate for my needs. Now I am essentially paying the same monthly cost as Ultra without the benefit. The hardware currently running “my” Shadow is the equivalent of a six year old gaming PC. Which brings me to my question.How long will we have to wait before we find out what the new hardware landscape will look like for Shadow? Speaking frankly and for myself alone, the $30/mo I am spending for Shadow could easily be put into a new gaming PC with better specs.
In light of the delays being announced via individual email lets all share our new projected activation time frames. Data Center- Chicago Order Date- 5/15 Projected Activation- Early July Reason Given- “Due to current events, our partners were unable to deliver your primary storage on time. Therefore, we are unable to activate your Shadow until then.”
Returning customer but i get an “already pre-ordered” error
I have used shadow in the past heavily, But I stopped for a few months recently after building my own PC. I’m about to go on some trips, so id like to reactivate/re-order whatever you want to call it. When I try to checkout, it says I have “already pre-ordered”. Not sure what the issue is, maybe since I’m returning and had a subscription in the past? Whatever the case is, I’d love to reactivate shadow asap so please let me know what I can do!
Is this company a complete scam - no customer service response to multiple requests
Signed up in May - was immediately billed - even though activation date was June - its June 13th and still no activation. I have put 4 tickets in thru the “customer service” portal with out a single response - what the hell is going on here
Transition from current yearly commitment to Shadow Boost annual commitment.
I took a one year shadow committment from July 12, 2019 which expires a year later on July 12 2020. I pre-ordered the Shadow Boost which launches on 25th July in my state. What would happen in the 2 weeks in the middle? Will I have to cancel my original commitment and start fresh in order to avoid risking going into another $25 per month annual plan or will I automatically be transferred to the new $12 plan? I’d appreciate any help thanks :)
Billed on credit card but no activation
I saw that a charge was billed to my credit card but my activation hasn’t happened yet. According to my account page activation won’t occur until July sometime. Does this mean that my activation will happen sooner than expected? Technically I don’t think that you are supposed to charge people until services rendered. At least in California I believe. Just saying.
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