Activation, Account & Billing
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- 527 Topics
- 1,371 Replies
In light of the delays being announced via individual email lets all share our new projected activation time frames. Data Center- Chicago Order Date- 5/15 Projected Activation- Early July Reason Given- “Due to current events, our partners were unable to deliver your primary storage on time. Therefore, we are unable to activate your Shadow until then.”
Dear Shadow,I've been using Shadow now for a good solid year with a yearly subscription.I signed in to Shadow due to the fact of having this neat set up which I can take where ever I go and still having decent performance with my own Virtual PC on whatever device.Mostly I'm using an Intel NUC mini PC to connect to Shadow to play games, but during travels I would use my Chromebook for some normal administration work.So far I've been a real fan of the concept and how it worked.However… Now, since the price increases significantly, and I need to sign in for subscription renewal, I wonder if it's still worth it.The machines are not being upgraded, service and communication went down the drain for large part of the year (since the big announcement) and it doesn't seem to improve soon.Isn't it just cheaper now to buy a laptop with fairly decent specs?Example: Asus ROG Strix G15i5 10th Gen, Nvidia RTX3050, 16GB RAM, 512GB SSD > around 1000 eurosSo lets say I keep it for 4 years, that's 100
I ordered Shadow today and it said that I was not going to get access until October 28! That is ridiculous in my opinion! I ordered Shadow thinking that I would be able to get it the next day but I have to wait for over a month! Why is this? Shadow can you fix your stuff? I was really hoping I would be able to play Half Life Alyx soon, but that is out the window. I can tough it out but I really don’t want to.Please say this this is not the actual date and that I will get it earlier!
If I change my plan from Shadow Legacy to Shadow Boost for the cheaper price, will it keep my current Windows configuration/installations?I want Shadow Ultra or Infinite but it’s not available yet. Will changing my plan harm my priority on being able to upgrade, if such a priority exists?Thanks.
Cancelling Shadow and downgrading from Infinite. (I know that's not possible but what are my options anyway?)
Hello, recently subscribed Infinite User here, I know there isn’t really a way to “downgrade” yet, however there’s a few problems I’m having. I’m not looking for refunds to what I’ve already paid this month or last month, or hell, even what I pay for my next billing date since I don’t even know if Shadow has already charged me for Infinite yet.The issues I’m having is apparently my internet, since I haven’t had problems in the past before Shadow with slow downloads, slow uploads or lag, and using N-GFN without connectivity issues. I thought my internet would be good enough for Shadow, but apparently that’s not the case. Even with Shadow Boost I never had as much lag or screen display degradation. I also just learned a few hours ago that a buddy of mine is upgrading his PC so I’ll be getting his relatively new “old” computer parts. Seeing as this is the situation now, I can’t think of a better wording, so I don’t see the point in continuing to keep my membership at Shadow.However, despi
My Shadow says subscription starts July 6th 2020. I show Storage amount. My orders read (0) is there a delay of a day or two when I can start it? It shows under my subscription but I have not received an email. If this question has been asked I couldn’t find it sorry :(
okey, now its almost 29 days since i should have gotten my pc. ive been waiting a gat damn year for it!!! a year without any straight answer or anything from you people. Im beyond mad at this point and really thinking about taking this brand to court, cause you have not lived up to any promisses given to me or any of us. a breach in contract big time, and you do not stand good in a case like this. So either you get ur heads out yall asses and start delivering what was promissed or get ready to close all the way down. cause if i sue, i go all in. cause im dead tired of these scammers like ur selfs
Hello all, I’m moving to New York from Chicago later this year and I was just wondering what the policy on switching my shadow to a different datacenter would be. I bought the 1 year package so I am kind of locked in. At the time of buying I had no idea I was going to have to move. Now that it’s set in stone and locked in I was just wondering if I could have my shadow moved. Thank you!
So I forgot about my shadow and have not used it just over a month, however today is the last day before my bill renews and I am currently trying to cancel yet the option is not there. I have sent support a ticket but I don’t know how long that will take, does anyone know why the option is not there?
To whom it may concern, Ordered my shadow boost back in april. Have opened multiple support tickets. Shadow is still not activated. No one can give me an eta on my shadow which i find to be a complete lie because someone in the data center has to know what system their currently working on. Ive missed out on multiple game releases because of this. I understand the whole corona virus but if my own retail store in NY can be open and i manage online orders im pretty sure some egg head can atleast give me an eta on what rig their installing. Sincerely, one pissed off consumer.
Right when can I actually get shadow? I’ve been waiting for a while ago as I was a shadow customer in the past but cancelled it as I never got the chance to use it due to work commitments, but now I don’t I’m really wanting to get into it again, I’m currently away with work for 6 month and don’t have a gaming pc I have my iPad, this is where shadow would come in really usually as I could use my controller, and wireless keyboard and mouse to play games and keep me occupied, but it says not available until 2021 but yet I see people posting about there current shadow plan? When’s the earliest I could get on shadow? And do I actually have to wait until 2021 to use shadow?
Can someone from Shadow clarify exactly why activations are taking more than 6 months?..Having placed an order I have been given an activation date of the 24th of June, is this correct?? if so why would it take over 6 months to activate.Its a node in a data centre nothing more. I work for a distributor of I.T. equipment in the UK and if a client orders a node to be input into a datacentre it takes 3-5 days to do the build assuming parts are available if not add 2-3 business days for shipping.An engineer can then be assigned to go to site and install and it literally takes them minutes to get it up and running. Even with Covid restrictions in place this makes no sense as engineers/installers work in solitary anyways so its not like they have to worry about overly crowded data centres. Its not due to GPU shortages either as the GPU Shadow use is not a retail based GPU and as such is widely available.Some clarity would be appreciated here please as I am seeing alot of the same questions b
I have been waiting for more than a year to activate my Shadow Ultra (Paris Datacenter)One year and 3 months..The delivery date has been pushed back many times for unclear reasons.Every time I contact customer service I always get the same unnecessary answer "we'll let you know when the service is ready"I mean, I've been waiting for over a year, I’m loyal and all but I'm seriously starting to doubt the seriousness of this business.I understand the difficulties of the company, but would it be possible to have a clear and detailed reason for this delay?Lack of money ? Technical problems ? Covid?I'm not the only one pointing this out, @NIC, @InstinctCommunity and many others have asked the same questions. But it remains unanswered as usual.Lack of communication is really the worst thing you can do.I hope that the arrival of new investors in two weeks will unlock the pre-orders .. quickly.I love Shadow and I love the service.. but this has been going on for too long and no one is giving us
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